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Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    173 replies

    Itsgibbo
    Lyricist I
    June 17, 2014
    Hi Bill

    I have exactly the same problem. I've had my Sonos system for a few years now and its been absolutely brilliant with no problems until I downloaded the new Sonos app. Its only since I updated my system that this problem has started and its driving me up the wall.
    I think its an issue with the app as nothing else has changed in my system........
    Hopefully they'll come up with a solution soon
      Philip_21
      Lyricist I
      June 17, 2014
      I've been encountering the same issue.  I love my Sonos, but this update is a piece of garbage.
        User482341
        Trending Lyricist I
        June 17, 2014
        Add me to the list.  The last 6 months or so, my system has been getting progressively worse - drops the Tunein Radio so often, it is un-useable, skips tracks just as you described, and also the grouping seems to have been messed up - if I have zones grouped, then turn off for the night, the next day/time I go to turn the music back on, it only plays in one zone.  I have to ungroup, save, and then regroup to get the music streaming to all zones.  This never used to happen!  What's going on, Sonos, what are you doing to your product???
        Bill_53Author
        Contributor I
        June 21, 2014
        It's odd. It seems to play Pandora ok, but it doesn't play anything that I have downloaded on my iPhone or iPad without this skipping issue. Often, after skipping repeatedly, the effort simply fails and no music will play. So, I am able to listen only to Pandora, which is a disappointment given the good reviews I've read about Sonos' supposedly great wireless playback capability.
        Max P
        Max P
        Sonos Employee
        June 25, 2014
        Hi Everyone,

        Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
        To whom's system  is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
        Here is a FAQ showing you how to submit a system diagnostic

        @Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
        As the system othen drops or skips audio when stream from them.
        Would you mind to submit a diagnostic and also to stream music from a computer?

        @Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

        Let me know how it went.
        Thanks,
        Max.
         
        Help others find useful posts by clicking the like button and selecting the best answer to your question.
        User663207
        Lyricist I
        June 25, 2014
        I am also having this problem. It's a new development in the last couple of days -- I've never had connectivity problems before from my iPad.
        Broms
        Lyricist I
        June 28, 2014
        Me too.

        My system has deteriorated further, in that it doesn't skip anymore, it plays half a song or less and then plays no more..queued music disappears from the playing list.

        No changes or anything new to my home except for SONOS software upgrade.

        diagnostics confirmation number 3844911
        Bill_53Author
        Contributor I
        June 28, 2014
        Hi Everyone,

        Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
        To whom's system  is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
        Here is a FAQ showing you how to submit a system diagnostic

        @Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
        As the system othen drops or skips audio when stream from them.
        Would you mind to submit a diagnostic and also to stream music from a computer?

        @Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

        Let me know how it went.
        Thanks,
        Max.
         
        Ok, I submitted a Diagnostic. Hopefully that helps correct the problem. I don't notice the issue as much when I play Pandora, so I'm not sure it's a wifi issue instead of a problem with the way the app plays iTunes songs. We'll see.
        Chris
        Chris
        Lead Maestro
        June 28, 2014
        I would call Sonos on phone to get quicker support.

        I had a dropout issue once that was an IP conflict.  Have you tried turning off all Sonos units.  Reboot your router.  Then plug back in all Sonos units starting with the one that is the bridge (making the hardwire connection).
        Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        Bill_53Author
        Contributor I
        June 29, 2014
        I would call Sonos on phone to get quicker support.

        I had a dropout issue once that was an IP conflict. 
        Interesting.  I haven't tried unplugging everything, although that probably should've been my first troubleshooting attempt.  I'll try it tonight.  Thanks for the tip. 
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