Skip to main content
Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    View in thread

    173 replies

    Show previous replies
    Bill_53Author
    Contributor I
    June 29, 2014
    Hi Everyone,

    Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
    To whom's system  is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
    Here is a FAQ showing you how to submit a system diagnostic

    @Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
    As the system othen drops or skips audio when stream from them.
    Would you mind to submit a diagnostic and also to stream music from a computer?

    @Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

    Let me know how it went.
    Thanks,
    Max.
     
    My diagnostic confirmation number is 3845752. 
    Bill_53Author
    Contributor I
    June 30, 2014
    Lots of skipping on Google Play Music tonight too. It's losing the connection to Google Play apparently.
    Chris
    Chris
    Lead Maestro
    June 30, 2014
    Definitely some interference issue
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Bill_53Author
    Contributor I
    July 1, 2014
    Odd, I played Pandora for about an hour tonight without a problem. When I tried to play Google Play or iTunes songs, however, the skipping started right back up again.
    Itsgibbo
    Lyricist I
    July 1, 2014
    Hi all I contacted Sonos customer services the other day and they seem to think it's my virgin media wifi router. One of my speaker was connected straight to the router and since I've started using the bridge it appears to have fixed the issue. The guy I spoke to seems to think that my broadband provider has recently installed new firmware to the router and that's the problem as when I sent him the diagnostics he thought that my system signal was very strong but here had been some dropping of the wifi.
    Bill_53Author
    Contributor I
    July 1, 2014
    I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.
    jgatie
    jgatie
    July 1, 2014
    I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.
    Pandora is streamed directly from the internet.  If you are having trouble streaming from your local library, or directly from a phone/tablet, then it sounds like WiFi interference. So, you have to isolate your Sonos from your standard WiFi. To do this, make sure your Sonos and your WiFi router are on different channels. Your Sonos channel is set from the Advanced Settings menu. Consult your router manual for how to make changes on your router.  When you change the settings, make sure you choose any two of channels 1, 6, or 11.  Avoid any "Auto", "40 MHz", "Wide" or "Turbo" modes on the router. These modes can cause interference with other devices.
    Bill_53Author
    Contributor I
    July 1, 2014
    I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.
    Google Play is streamed from the internet too, though, and it doesn't work although Pandora does.  Strange.  Anyway, I tried switching channels on the Sonos once, but I'll try again.  Maybe that'll do the trick.  Thanks for the tip.  I'll give it a shot tonight. 
    jgatie
    jgatie
    July 1, 2014
    I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.
    Well I wasn't aware that you were using Google Play, which is why I stated "If you are having trouble streaming from your local library, or directly from a phone/tablet, then it sounds like WiFi interference."  The fact that Google Play is skipping puts a damper on the diagnosis of interference (unless you are using the new "stream direct from the Google Play app" feature, which would actually confirm the diagnosis . . . it's convoluted, I know 😉 ).  I think the best bet now would be to wait for a dropout to occur, then send a diagnostic to Sonos and follow it up with a call/e-mail to support.
    Bill_53Author
    Contributor I
    July 1, 2014
    I'll try giving them a call. I use a bridge, but anything other than Pandora is just unplayable right now. I'm confused why Pandora would work but nothing else if it's a wifi or other connectivity problem, but maybe Sonos has an answer. Thanks for the tips.
    Ok, cool.  Will do.  Thanks again for the advice. 
    Show more replies
    Terms & ConditionsAccessibility statement