system bricked after updating new app

I support a client’s Sonos system and I am at my whit’s end on this.  Support has been terrible with this.  

Approx 20 Speakers at this site after update approx 2/3s of the speakers came back online and are working properly, however I have an Arc and several Play 1’s that have not.  

I have reset several times and they will not adopt.   I have attempted to reset and adopt plugged into the network which failed as well. 

Support states that it must be something wrong with the network, I verified network was fine.   I was then told it was due to starlink (equipment bridged)

So I took two Play 1 speakers to my office, reset and attempted to adopt without success via wireless or ethernet.

So to me they feel bricked - any help would be appreciated.   I hate to tell my client that they will need to replace all of these speakers.   

I am about to purchase a Play 1 and see if it will adopt out of the box

I just purchased era 100 adopted without issue and performing as it should.

in my mind my speakers that won’t adopt are bricked……

I’ve been waiting more than an hour for support to call me back……..

Bricked is a pretty specific term, meaning unrecoverable error.

Most Sonos are suffering from recoverable errors. Not good of course but not bricked.

It is unfortunate that more young people are not curious enough to want to know how things work. They simply expect things to work for them. 
Then we have those who “adopt” a word or phrase that spreads.. like “mesh” and now “bricked” with no clue as to what it really means.

It’s not an age thing. For some people things are just tools/devices to do a job, this has been true of technology and computing products as they went from being specialised devices needing specific knowledge to mainstream tools. Even growing up during the ZX81 onwards home computer and games machines explosion, most of my friends and adults had zero interest in how they worked.

Early mainstream affordable mobile phones made phone calls, could send/receive text and mms message. How many people who used them do you think cared or were interested how they worked?

Now they are so common place, they’re just a tool that is expected to work. The majority have no interest in how or why they work regardless of age.

Language always changes over time 🤷

Damn kids. Get off my lawn!

let me preface this by stating that I am a network engineer with 25 years of experience - adoption is a common term used in my industry when joining a device to a network, this can be a switch, access point or even a firewall.

With this specific issue, the devices do appear to be bricked as they are not able to communicate with the sonos servers for whatever validation they are receiving.  

Is there any status light activity? Network Port light activity? Have they requested an IP address?

it give the message that unit adopted however it may not show up….   unplug for 10 seconds and plug back in. 

It then gives the green flashing light showing that it is ready to adopt again

It’s a bit of a long shot, you might already have tried it and I can’t give a sensible reason it might help as they sound like they have reset properly with the green led, but have you tried a factory reset with the ethernet plugged in.

I had a couple of devices that didn’t factory reset properly until they were attached to ethernet when resetting them.

Interesting that you use adopt that side of the pond. Over this side we have always used on-board or enrol for as long as I can remember. It did generate some silly comments when personnel/HR first started talking about on-boarding staff rather than just setting up equipment and training up new starters 😁