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Contributor I
July 20, 2024
Answered

system bricked after updating new app

6 x sonos speakers and 1 x connect all completely bricked due to updating the new app. What a complete waste of money.  And looking on this site not one comment from Sonos themselves just endless customers reporting bricked systems.  I’m bored of turning them off and back on again. In the app they now all show up but zero audio from any speaker. And to think last month I was concerned I couldn’t alter the EQ on some of them. What a complete embarrassment for what I once thought was a brilliant forward thinking company. 
 


 

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buzz
buzzAnswer
Grand Maestro
July 20, 2024

Could be handy for snakes while sunning. What's its SPF?

33 replies

Pools-3015
Prodigy I
July 20, 2024

The term “bricked” is so wrongly used to describe the issues users are having. Seems it has become the new “mesh”.

Your speakers are not bricked. They still work. There are many fixes to get back most of the functionality, you just need to look. 

If you want assistance from the community, describe your system:

Is your system wired, wireless or a combination?

Is your network ISP router,  mesh, or something else?

Are you using and Apple or Android device?

 

 

 

 

NickBLFCAuthor
Contributor I
July 20, 2024

Hi 

thanks for you reply. 
The reason I called them ‘bricked’ is because they are! 
I work in the audio industry and understand what the term  means.  There is no option to roll back the firmware and even the old app just links me to the new one. 

My system is a mixture of wired and unwired and apart from the odd things missing on the system over the last eight years which needed a reboot, everything has worked fine until now. 
 

its literally crazy that they have pushed us to update to an app that clearly is still in Beta. 
 


 


 


 


 

Pools-3015
Prodigy I
July 20, 2024

I'm also an audio veteran. Spent years in recording studios and live venues with an 11 piece band. I have used Sonos since the ZonePlayer days and always had a speaker/device hardwired. My network now is a full Unifi network configured for the Sonos ecosystem.

Here is what I have done with my system:

Arc hardwired with WIFI on and the Sub and surrounds wireless connected to it.

Five, Play1, Connect S15 and Amp all hardwired.

Music services: Pandora, SiriusXM, Amazon Music and my local library on a synology NAS all controlled from the mobile app. I am using the Mac app to configure my music library, but the changes show up in the app after a restart.

Have you tried resetting the app and reconnecting to your system?

controlav
Lead Maestro
July 20, 2024

If you use the Desktop app you will find all your devices are working fine, nothing resembling
“bricked”. The mobile app is garbage, that’s all.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
NickBLFCAuthor
Contributor I
July 20, 2024

Hi 

Im using the mobile apple app which I always have.  
Let’s face it that’s what most people do with Sonos

If I just wanted to use my Mac or PC I would still be using cooper cables to a ‘real’ amp and speakers. 
 

If you still think I don’t know what I’m doing google Midas HD96 as thats what I demo, use and sell in the UK, so if I can work a 144 input and 96 output digital desk, you would expect I could get some powered speakers to work (that have over 8 years) until now  

 

Cheers  

 

 

 

 

July 20, 2024

Hi 

Im using the mobile apple app which I always have.  
Let’s face it that’s what most people do with Sonos

If I just wanted to use my Mac or PC I would still be using cooper cables to a ‘real’ amp and speakers. 
 

If you still think I don’t know what I’m doing google Midas HD96 as thats what I demo, use and sell in the UK, so if I can work a 144 input and 96 output digital desk, you would expect I could get some powered speakers to work (that have over 8 years) until now  

 

Cheers  

 

 

 

 

So you’ve been offered assistance from the community here who can help you.  But you seem more interested in trying persuade people here that your devices are ‘bricked’ (and no, they’re not) then obtaining help in getting them working again.  
The new app isn’t great but it works for many people (me included) and there is every chance you could get it working too, if you were more receptive to the help on offer.

 

NickBLFCAuthor
Contributor I
July 20, 2024

Wow so you say the app isn’t great ..but let’s go back to 1989. I have over £1500 worth of Sonos that worked (usually) for nearly ten years until the company forced me update their app that was fine before the update. And for some reason it’s my fault lol. 
I’m not getting paid to beta test their software. 
 

 

buzz
Grand Maestro
July 20, 2024

This has not been my experience. My system is working — with some aggravations.

You could sell your “bricks” as “parts only”. Personally I would have trouble selling “bricks” as if they were working units. Anyway, the purchasers of your cheap “bricks” will be thrilled when they find that the units are fully functional.

NickBLFCAuthor
Contributor I
July 20, 2024

I have some snake oil you can buy as well. 

buzz
buzzAnswer
Grand Maestro
July 20, 2024

Could be handy for snakes while sunning. What's its SPF?