Skip to main content
mkersey
Contributor I
April 19, 2018
Answered

Speaker is blown

I have a play 1 speaker that is blown I have only had the speaker 4 years has anyone else experienced this issue?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Keith N
    Keith NAnswer
    Sonos Staff
    April 19, 2018
    Hello there, mkersey. Thanks for posting and welcome to the Community. In most cases where users describe problems with audio quality, I recommend giving our support technicians a call to troubleshoot this in real time. They are also able to replace the unit if needed. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    View in thread

    15 replies

    Show previous replies
    John B
    January 12, 2020

    @Null_Unit  I think you will find that if you search for a phrase on this forum it will find threads that include any of the words,  e.g. Play:1. Hardly any of the threads found are actually about blown Play:1 speakers  

    And as for going by the number of views... 

    Just nonsense I'm afraid. 

    Stanley_4
    Stanley_4
    Grand Maestro
    January 13, 2020

    To effectively search here you really have to use an external search engine that has much better filtering and matching options. Most will accept the site: option to limit your search to just these forums and have advanced searching options.

    site:en.community.sonos.com

    That will get you posts though, not topics. So some assembly required to get a topic total.

    Erik.Engstrom
    Contributor I
    January 15, 2020

    Not to get into the bickering match on how to search for posts on a forum… blown sonos speakers are not nonsense.

    I have a soundbar with (3) blown drivers in it. I had the same response from support: “Pay us $500 and we’ll send you another”.

    No thanks...

    I’ve found that there are speakers that we can buy that will fit into the factory locations of the SONOS enclosures. I believe that Sonos uses AIYIMA speakers in their products and you can search for them online. They are inexpensive. Total cost to repair my soundbar will be ~$50

      Erik.Engstrom
      Contributor I
      January 15, 2020

      Hello there, mkersey. Thanks for posting and welcome to the Community. In most cases where users describe problems with audio quality, I recommend giving our support technicians a call to troubleshoot this in real time. They are also able to replace the unit if needed. Thanks!

      “They” are not replacing a 4yr/old unit… Not without paying for it.

      melvimbe
      melvimbe
      January 15, 2020

      I don’t think anyone is saying that Sonos speakers never fail.  Like any consumer product, it’s going to happen.  The issue is whether it happens too frequently, which I don’t think you can prove or disprove with anecdotal evidence.

       

      As far as repair, Sonos doesn’t support any repairs, and therefore there are no certified repair shops or anything like that.  I’m sure some will do it anyway and more power to them.

       

      And as pointed out, Sonos has a habit of offering discounts on the purchase of replacement speakers when an out of warranty speaker fails. 

      Danny
      Terms & ConditionsAccessibility statement