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mkersey
Contributor I
April 19, 2018
Answered

Speaker is blown

I have a play 1 speaker that is blown I have only had the speaker 4 years has anyone else experienced this issue?
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    Keith N
    Keith NAnswer
    Sonos Staff
    April 19, 2018
    Hello there, mkersey. Thanks for posting and welcome to the Community. In most cases where users describe problems with audio quality, I recommend giving our support technicians a call to troubleshoot this in real time. They are also able to replace the unit if needed. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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    15 replies

    Keith N
    Keith NAnswer
    Sonos Staff
    April 19, 2018
    Hello there, mkersey. Thanks for posting and welcome to the Community. In most cases where users describe problems with audio quality, I recommend giving our support technicians a call to troubleshoot this in real time. They are also able to replace the unit if needed. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    GiveMeHifi
    Contributor I
    October 26, 2018
    Same thing happened to me. Not sure what to do as the speaker is no longer under warranty.
      Chris
      Chris
      Lead Maestro
      October 26, 2018
      Call Sonos - that is only option

      It is very rare for a speaker to Blow in a Play:1 - - since each driver has its own amplifier that knows the limits for the driver.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Stuart_W
      Stuart_W
      World-Class Superstar
      October 26, 2018
      Same thing happened to me. Not sure what to do as the speaker is no longer under warranty.

      If you read the post above yours a Sonos rep gives you the advice you request
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
        bonervz
        Enthusiast II
        April 26, 2019
        Me too. I have 5 play 1's (plus a couple 5's and a sub). I have 2 that were bought about the same time, paired as a left and right. They are in front of my desk, and behind me, 2 play 5's and a sub paired. Together I group them for my 'stereo'. Anyway, the right, front Play 1 appears to be blown. Rattles and buzzes with any kind of base, very annoying. All others are fine. I often have it CRANKED on Friday nights listening to Springsteen on SiriusXM. Maybe that broke it. I don't want to buy a new one to replace it. Not sure where Sonos are going as a company so....
        Wish I could get it fixed instead of replacing it.
        Cheers
        Sonos from leader to loser in 2020.
        Null_Unit
        Lyricist I
        January 12, 2020

        Call Sonos - that is only option

        It is very rare for a speaker to Blow in a Play:1 - - since each driver has its own amplifier that knows the limits for the driver.


        Same thing just happened to our Play 1 after only 2 years and not touching the volume, which is never set above 75% and only playing Disney movie soundtracks. Considering the number of reports I’ve found recently regarding blown Play 1 speakers I don’t think this is rare at all.

          John B
          January 12, 2020

          Please direct us to these reports,  as I have somehow missed them. 

            Null_Unit
            Lyricist I
            January 12, 2020

            Please direct us to these reports,  as I have somehow missed them. 


            Well, I started by searching ‘Blown Play 1 speaker’ on these forums and found over 200 topics, some of which have hundreds, thousands and one with over 11k views which suggests that this isn’t a ‘rare’ issue that I’ve had with mine. Popped over to Reddit to find a few pages of blown Sonos speaker threads as well. I’m responding to the idea that this is very rare and in fact shouldn’t even happen to a Sonos speaker, yet here we are. I’m not complaining because its 2 year warranty is up but I’m a bit suprised that it’s only lasted that long considering the way it’s been used.

            Airgetlam
            Airgetlam
            January 12, 2020

            Number of views does not, unfortunately, correlate to number of instance of occurrence. For instance, both John and I have viewed your thread, adding to the threads view count, but neither of us have apparently experienced this issue. 

            I am unsurprised that there are not many more threads from people stating their speakers have not blown, as a general population, humans tend not to post when things are working. It’s like going to a hospital, you normally see lots of sick people. Or reading the newspaper, there are many more reports of trouble than there are of good things occurring. 

            None of that changes the fact that you’ve blown your speaker, though. There isn’t much the community can do, other than commiserate. I would certainly recommend that you contact Sonos Support directly to discuss it.

            Bruce
            Ken_Griffiths
            Ken_Griffiths
            January 12, 2020

            Not that many topics, according to the below forum search that I did a few moments ago, considering Sonos sell over 1200+ units every single day of the year .. and the Play:1 speaker has been a big part of those sales since its launch in October 2013.

            https://en.m.wikipedia.org/wiki/Play:1

             

             

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