Hi
How on earth do I manage to get through to someone at sonos to make a formal complaint? I have had a problem with a new sonos roam for around two months, as every avenue I have tried to explore to tell sonos the speaker is not working I can’t make any progress????
I have been a customer of sonos for many years but am appalled by the lack of support. It pains me to have to explain the problem again and again, I have had telephone calls, emails and spoke via web chat explaining the problem but every avenue has come to a dead end. I was even told to send a video of the problem and that still resulted in someone contacting me from sonos with the question what Is wrong with the speaker?!!!. And the Emil that I was responding to now says it is no longer monitored!!! Again I can’t get anywhere! The problem is as simple as this. I have charged it for days (yes with the correct cable and plug) and after that it simply will not turn on. I just want to return the speaker!
I am outraged with the lack of support and will look elsewhere for speakers systems in the future
sonos roam will not turn on
Best answer by Ken_Griffiths
During opening hours, you are perhaps best to contact Sonos via this LINK.. This is a user community, so you are best to call/email/chat to Sonos direct.
During opening hours, you are perhaps best to contact Sonos via this LINK.. This is a user community, so you are best to call/email/chat to Sonos direct.
I have tried every avenue of trying to get an answer from someone at sonos, I am completely amazed at lack of help I have received from sonos. Will have to look elsewhere for speaker systems in the future
+16Hello
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