Contributor I

Sonos Roam - Battery drain

Forum|Forum|5 years ago
April 21, 2021
278 replies
49418 views

Hi everyone,

I received my Sonos Roam yesterday and I am quite concerned by the battery drain on standby mode.

My roam is losing about 10% every hour on standby, which brings us to 10hours but I was expecting 10 hours in playing mode.

Should I be concerned by those stats are it was the expected consumption?

Thank you !

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howardvw

Trending Lyricist I

Ok thanks everyone I am returning and maybe replace and try again.

But as stated a couple times, this deal at Costco only came with the wireless pad and does not separate from the pad. It's the exact wireless cable they sell on Sonos site.

I'll update this after I replace. I stopped charging at 91 percent after 11 hours on the triangle base. Turned off and trusting Costco will come through as they usually do with returns.

howardvw.com

Ken_Griffiths

Ok thanks everyone I am returning and maybe replace and try again.

But as stated a couple times, this deal at Costco only came with the wireless pad and does not separate from the pad. It's the exact wireless cable they sell on Sonos site.

I'll update this after I replace. I stopped charging at 91 percent after 11 hours on the triangle base. Turned off and trusting Costco will come through as they usually do with returns.

Ok this is my last go - Take another look at the charger pad on the Sonos website via the link you provided earlier - it’s power block is totally separate to the actual cable and pad and you can use it with a USB to USB-C cable, instead of the charger pad. It will charge the Roam more than twice as fast.

The USB-C cable should be in your Roam box, but if not, then use any standard USB to USB-C cable for fast-charging its battery.

johngrantmaclean

Contributor I

Hi everyone,

I received my Sonos Roam yesterday and I am quite concerned by the battery drain on standby mode.

My roam is losing about 10% every hour on standby, which brings us to 10hours but I was expecting 10 hours in playing mode.

Should I be concerned by those stats are it was the expected consumption?

Thank you !

Hi, I was having the same issue and spoke to someone at Sonos, it was because I was only putting it in sleep mode which still connects to WiFi and checks for updates etc so will drain the battery. Hold the off button for five seconds which will power it off. I did this last night and the battery was still on 99% this morning. Hope this helps.

Consider yourself fortunate then. I fully powered mine off last Sunday and it had easily 2/3rds charge. Tried powering it on just now - completely dead. I’m going to re-test this but if it does the same again I’m tempted to send it back. It’s not what was described / advertised.

Annoyingly I had to migrate to Sonos S2 app to get it to work too…

Also anyone managed to get it to work with the Sonos App while out and about? It seems that this functionality and Alexa are confined to when you’re at home and connected to your WIFI only - bit of a shame that.

I’ve just experience this issue over last two weeks. Charge roam on weekend , used for a few hours and powered down by holding down button on rear for at least 5 seconds. Not used at all during each weekday and then when I attempt to switch on again following weekend I discover it will not switch on and needs charged again. Not had this issue with my old bose Bluetooth speaker which has reliably worked for many years without this type of battery drain issue. As a long standing satisfied Sonos user that has bought more than 10 products I’m slightly astounded that sonos have released a new product with such a glaring and basic issue that should have been discovered with elementary product testing.

johngrantmaclean

Contributor I

My Roam loses all battery power in one week when fully off. That is absurd! 10 hours of use? Never!

This is very unlikely. If the Roam is shut off completely, you should only be losing 1%-2% of battery charge per day. You are probably putting the Roam to sleep/standby mode which allows the battery to continue to drain when not in use and for the Roam to wake up anytime you access the Sonos app. Shut off the Roam completely by pressing and holding down the power button for 5 seconds until you hear a chime.

I also find that it drains when fully turned off.

Exactly what I’m finding after several weeks testing this with 5-6 day gaps of roam full powered down.

johngrantmaclean

Contributor I

@JimmyJet77 I see that 10 of the 13 reviews for the Roam on Crutchfield are 4- and 5-star reviews. Seems like most Roam customers are satisfied.

@GuitarSuperstar I also have this exact same issue and agree with @JimmyJet77 and am not at all satisfied with roam product considering the appalling battery drain issue when fully powered off.

G

GuitarSuperstar

Lead Maestro

@JimmyJet77 I see that 10 of the 13 reviews for the Roam on Crutchfield are 4- and 5-star reviews. Seems like most Roam customers are satisfied.

@GuitarSuperstar I also have this exact same issue and agree with @JimmyJet77 and am not at all satisfied with roam product considering the appalling battery drain issue when fully powered off.

How exactly are you powering off the Roam? When it’s fully powered off, you should only experience 1%-2% battery drain per day.

"Receive with simplicity everything that happens to you." - Rashi

johngrantmaclean

Contributor I

By holding down rear button for at least 5 seconds. I have specifically tested this issue over last two weekends by fully charging , using for 1-2 hours and then fully powering down for 5-6 days until following weekend. When I try and switch back on I discover that unit is fully discharged. I am now charging again (till 100% charge) and going to repeat same test next week.

G

GuitarSuperstar

Lead Maestro

By holding down rear button for at least 5 seconds. I have specifically tested this issue over last two weekends by fully charging , using for 1-2 hours and then fully powering down for 5-6 days until following weekend. When I try and switch back on I discover that unit is fully discharged. I am now charging again (till 100% charge) and going to repeat same test next week.

When you power off the Roam, does the Roam show as “Offline” when you open the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi

johngrantmaclean

Contributor I

No, it does not show up at all on sonosapp at that point. Only shows as offline when I put it into sleep mode.

Ken_Griffiths

No, it does not show up at all on sonosapp at that point. Only shows as offline when I put it into sleep mode.

I would perhaps take a couple of system diagnostic reports and try to show the battery depletion over a certain period of time (several days), make a note of all references related to those reports and then contact Sonos Support via this LINK.

I have two Roams that I use at Home, or when travelling. When I put those into standby/sleep mode, their batteries each last about 5-6 days in that state, but if they are powered off completely, then they each only lose around 2% per day battery and so easily last several weeks when held in that mode.

If your Roam is discharging within a week and you are quite sure it’s powered off completely, then it’s perhaps best to get the matter checked out by the Staff.

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