Sonos play:1 low bass popping

Hello Jitp, it sounds like it may be best to troubleshoot in real-time for this issue. We can't see any indication of this in the diagnostic report. It looks like you may have had a support case open previously however, is this related to reference 170717-00137?

Hello! I have two Play 1 in a room (stereo) and one in another room. With the Play 1 in stereo there is absolutely no popping. But with the another Play 1 AND ONLY WITH THUE TRUEPLAY there is horrible popping...

I've had the same problem with one of my 4 Play 1's. I followed the advice in the thread, turned off TruePlay and adjusted my bass. Seems to have gone away.

Noticed this bass popping on my play 1. Got a replacement as advised by support. The new play 1 is doing exactly the same bass pop/ distortion. Trueplay is on. Turning off trueplay helps but then the speaker sounds terrible. This is why we need a comprehensive EQ function not just a lame treble and bass EQ. Hopefully new updates can fix this issue with Trueplay and Play 1’s.

Might be worth posting a diagnostic, along with information about the source of music and which song you're playing, to help them try to reproduce the issue.

Might be worth posting a diagnostic, along with information about the source of music and which song you're playing, to help them try to reproduce the issue.
Yes I submitted diagnostic and a video with song name. I have turned off trueplay and this bass pop has stopped. I have cranked the treble and reduced the bass. Now it just sounds flat. We need an advanced EQ to address these issues. I am shocked that Sonos just have treble and bass. Clearly trueplay doesn’t always work correctly. Wouldn’t you like a comprehensive EQ Bruce ?

Not particularly. I find that I prefer the music as the artist intended, and I assume they had a hand in the mastering of the tracks. But that's my taste, not everyones. I'm sure there are lots of people who would love a comprehensive EQ in the software.

But my impression is that Sonos' target market isn't the high end audiophile. From what I've seen, they prefer the whole "it just works" kind of market, so that the typical Mom and Pop can pick one up at the local store, and make it work without a lot of effort. This strategy certainly frustrates those who want to do more with the system.

I've had a hand in product design before, and the inclusion of multiple "options" for additional features tends to confuse and frustrate the average user. I extrapolate from my prior experience that this is what keeps Sonos from offering many of these features that some of us have requested as things that "are simple to add".

I'll admit to reading pretty much every post on these boards for the last year and a half, or more. Not really keeping track, so, unsurprisingly, I don't recall seeing you post that video and the diagnostic number. But I may have missed it, as I often dismiss things that I know I don't have enough knowledge about to help, and particularly those who have included a diagnostic. But if you haven't posted the number of that diagnostic here, I'd encourage you to do so. I imagine they get enough random submissions that if they don't know what they're looking for by posting the data in a thread with a explanation, it tends to get ignored. However, if you've done so, my apologies.

Finally, there are other ways that are much more immediate to get in contact with the folks at Sonos than these forums. I believe they support Twitter and Facebook Messenger, in addition to their phone line support. You can find all of these at www.sonos.com/contact

I hope you're able to resolve your issues with the system soon. There is no doubt that if I were experiencing the same thing, I'd be extremely frustrated as well.

I'm another +1 for the extended EQ options. Can you imagine being the OP...the time and effort it has taken to contact Sonos support, return 2 speakers, and still have the same issue? To think it could be fixed by a simple tweaking on the EQ is/would be extremely frustrating. It's fine to bury it deep in the OS so that most layman don't need to deal with it, but at least have it in there.

I have one set of stereo Play:1s in my bedroom, and one set in my kitchen. My kitchen pair have an unbearable popping with Trueplay turned on (the only solution is to turn it off), while my bedroom pair have never had any issues whatsoever. This seems to be an problem going on for years, and until Sonos can 100% correct it, they really should be offering other options.

Hi there. I've been noticing the low bass popping too, while streaming through Spotify. Although recently the poppings' pretty much stopped when using SoundCloud. I only recently got a pair of Play:1's running and I can tell the bass is fairly dominating my cave of a bedroom. Think it's a tweaking problem with some of the services, haven't been into podcasts/radio yet though. I guess a little update wouldn't harm:?

Same issues here on multiple Sonos: One speakers - iPhone 7, mostly use Spotify but present in other streaming services as well. I need to go through the diagnostic and other steps mentioned here when I find the time but it has been very frustrating. Same range as a few others have mentioned past 25-30% - seems like it just can’t handle the bass.