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jordo 1309
Contributor I
September 3, 2017
Answered

Sonos keeps cutting out 7797551

for some strange reason my sonos 1 keeps cutting out
I have a 2 sonos 1's a sonos 7 and the sub some one please help
7797551 is the code
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    Airgetlam
    AirgetlamAnswer
    September 3, 2017
    That introduces a panapoly of potentials, unfortunately. You might have a duplicate IP, or the amount of data going in to the line-in my be flooding the ability of the system to process it. Does it occur when you're not using the line-in? If so, it's likely a duplicate IP address. If not, then I'd suggest changing the line-in to "Compressed".

    There's actually a possibility of wireless interference on the PLAY:1 as well, and there's a FAQ for that. Basically, look for things that might be generating interference, try changing your wifi channel, either on the router or if you're using SonosNet.
    Bruce
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    Thingy
    Avid Contributor I
    September 14, 2017
    Connecting with an ethernet cable isn't a practical long-term solution in my case as the amp is wired to ceiling mounted speakers on one side of the house, and the router is in a different room. (I chose the CONNECT:AMP to be able to keep the speakers). I thought about running speaker wires and / or ethernet cable closer to the router to bring the amp closer, but that means cutting into walls, etc. We'll see. Maybe the distance from the router is an issue, but it hasn't affected any other device.
    StudioDwell
    Lyricist I
    September 14, 2017
    Trying to play and it keeps saying Unable to connect to sonos speakers. I have 7 speakers (1, 3 & 5). 7840371
    Airgetlam
    Airgetlam
    September 14, 2017
    Thingy, I wasn't suggesting it as a long term solution, but more of a way to perhaps nail down where the issue lies. Frankly, I have a Bridge that is connected via ethernet cable, as none of the speakers are close enough to the router either. But, I also have a 50 foot ethernet cable for troubleshooting things around the house :)

    I'll hope that someone from Sonos picks up that diagnostic and replies soon.
    Bruce
    Tyler M
    Tyler M
    Retired Sonos Staff
    September 14, 2017
    Hi, Thingy, and thanks for reaching out to the Sonos Community. We've reviewed the diagnostics and can see some wireless interference that may be the cause of the issue. It looks like you've already gone through the troubleshooting in our reducing wireless interference FAQ page and may be best at this stage to have our live support team get a deeper look. Give us a call using your existing case number 170910-000190 with the contact details here: http://www.sonos.com/contact

    ---

    Thanks for the diagnostic StudioDwell however it appears to have been corrupted. This can indicate a communication issue like wireless interference but we'll want to start simple and try getting a clear diagnostic. Try rebooting your router and send another diagnostic our way and we'll take a closer look.
      Thingy
      Avid Contributor I
      September 14, 2017
      Thingy, I wasn't suggesting it as a long term solution, but more of a way to perhaps nail down where the issue lies. Frankly, I have a Bridge that is connected via ethernet cable, as none of the speakers are close enough to the router either. But, I also have a 50 foot ethernet cable for troubleshooting things around the house :)

      I'll hope that someone from Sonos picks up that diagnostic and replies soon.
      I see. That makes good sense. I have to disconnect the speaker wire from the CONNECT: AMP and move it every time I connect to the router with an ethernet cable. I appreciate your help, Airgetiam. I'll call Sonos and hopefully get this solved.
      Cheers.
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