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jordo 1309
Contributor I
September 3, 2017
Answered

Sonos keeps cutting out 7797551

for some strange reason my sonos 1 keeps cutting out
I have a 2 sonos 1's a sonos 7 and the sub some one please help
7797551 is the code
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    Airgetlam
    AirgetlamAnswer
    September 3, 2017
    That introduces a panapoly of potentials, unfortunately. You might have a duplicate IP, or the amount of data going in to the line-in my be flooding the ability of the system to process it. Does it occur when you're not using the line-in? If so, it's likely a duplicate IP address. If not, then I'd suggest changing the line-in to "Compressed".

    There's actually a possibility of wireless interference on the PLAY:1 as well, and there's a FAQ for that. Basically, look for things that might be generating interference, try changing your wifi channel, either on the router or if you're using SonosNet.
    Bruce
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    15 replies

    Airgetlam
    Airgetlam
    September 3, 2017
    What is a Sonos 7?

    What is the source of the audio that you're listening to when it cuts out?
    Bruce
    jordo 1309Author
    Contributor I
    September 3, 2017
    Sorry I meant the sonos 5
    And it's line in
    Airgetlam
    AirgetlamAnswer
    September 3, 2017
    That introduces a panapoly of potentials, unfortunately. You might have a duplicate IP, or the amount of data going in to the line-in my be flooding the ability of the system to process it. Does it occur when you're not using the line-in? If so, it's likely a duplicate IP address. If not, then I'd suggest changing the line-in to "Compressed".

    There's actually a possibility of wireless interference on the PLAY:1 as well, and there's a FAQ for that. Basically, look for things that might be generating interference, try changing your wifi channel, either on the router or if you're using SonosNet.
    Bruce
      jordo 1309Author
      Contributor I
      September 4, 2017
      Thanks for the help, it only happens when using the the line in, it started with only 1 speaker cutting out now all of them are cutting out at different times, I'm using the line in for the TV
      jordo 1309Author
      Contributor I
      September 4, 2017
      Wow you genius all fixed, I think I might have changed the setting one day when I was mucking around with the settings
      Thanks a lot!
        Airgetlam
        Airgetlam
        September 4, 2017
        Not a genius, by a long shot, but I've seen my fair share of these types of issues during my time here on these boards.

        Glad it worked!
        Bruce
        Thingy
        Avid Contributor I
        September 14, 2017
        Hi, I've been having problems with my Connect Amp cutting out and then not being able to reconnect. I'm not sure if I'm in the right place for this (new to the forum), but my diagnostic # is 7838659. I couldn't reconnect for a day or so, so had some advice from Sonos via email connected to incident # 170910-000190. I've switched the channel in the router from auto to 6. Also tried 11, but neither solved it (worked for a while, then cut out again). Generally I'll get one or two evenings trouble free, then the controller is sluggish to connect and it finally disconnects. I've rebooted the router, then the Amp and I can usually get it back working, then the same thing all over again. I have a Play 1 at a different address that I connect with using the same devices (iOS) and it's flawless, so I assume it's not an iPhone, iPad issue. I've looked at assigning a static IP, but couldn't do it (got my internet provider's tech support on the phone and they said I couldn't with my router- Cisco 3848V). I love it when it works, but getting frustrated. Can anyone shed some light, offer advice? Anything appreciated. Tnx.
        Airgetlam
        Airgetlam
        September 14, 2017
        Is the CONNECT:AMP wired to the router with an ethernet cable, or on wifi?

        When you rebooted everything, was the router and the CONNECT:AMP off at the same time, or did you do one, and then the other?
        Bruce
        Thingy
        Avid Contributor I
        September 14, 2017
        Thanks for quick reply. The CONNECT:AMP is on wifi, and I disconnected the router, then the AMP, and rebooted the router until the wifi was back, then the AMP.
        Airgetlam
        Airgetlam
        September 14, 2017
        Well, then, that shoots that theory :)

        Have you tried connecting the CONNECT:AMP to the router with an ethernet cable, to see if that makes a difference?\\

        At this point, I'm down to Wifi interference over anything else, but I suppose we wait for the Sonos rep to look at the diagnostic.

        In case you're curious, here's the FAQ on wifi interference: https:// https://sonos.custhelp.com/app/answers/detail/a_id/3650/~/reducing-wireless-interference
        Bruce
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