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Contributor I
March 28, 2021
Answered

Sonos Five can’t detect 5Ghz Wifi

My sonos five, unable to detect my 5Ghz Wifi. It only appear the 2.4Ghz Wifi. All my other device connected to my 5Ghz Wifi just fine.

I try manually type the Wifi network but still unable to connect.
 

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Xander P
Xander PAnswer
Retired Sonos Staff
March 30, 2021

Hi @pikyee38, thanks for raising this with the Sonos Community!

At this stage it may be worth reaching out to our Support Team via either live chat or phone call, so they can take a closer look at the 5GHz wireless card on your Five.

Let us know how you get on, and if you get the issue resolved :)

21 replies

Avid Contributor I
April 6, 2021

@ratty ; 😁 you're definitely ruling this board. Wanted to receive input from other subject matter experts, that's why i posted a similar question in this thread. 
Anyhow. Thanks again for your wise words and quick response

Avid Contributor I
April 6, 2021

Ps. In above example. Which is the HT master player. It's that the sub or the playbar?

ratty
April 6, 2021

I’ll leave it to others then...

ratty
April 6, 2021

Ps. In above example. Which is the HT master player. It's that the sub or the playbar?

The Playbar, in your case. The one at the front, responsible for the audio decode and playing the L/C/R channels. 

Avid Contributor I
April 6, 2021

Ok. Understood

Can you educate me how, if the playbar is on 2.4ghz., the satellites (slaves)  connect to 5ghz when the master is at 2.4ghz? 

ratty
April 6, 2021

Can you educate me how, if the playbar is on 2.4ghz., the satellites (slaves)  connect to 5ghz when the master is at 2.4ghz? 

The master player contains two radios: one 2.4GHz, the other 5GHz. The former is the primary wireless connection to the network (assuming the player isn’t wired that is) and the latter constitutes a private access point for the satellites. (This is why a HT master is unable to connect to 5GHz WiFi. The 5GHz radio is already occupied.)

Avid Contributor I
April 6, 2021

Thanks Ratty... As always

It perfectly makes sense in the way you explain it. Much appreciated

Lyricist II
April 20, 2021

Force the 5ghz compatible devices to connect to your 5ghz network by:

  1. Designating a unique SSID for your 5ghz network (e.g., “network” for 2.4ghz and “network-5g” for 5ghz. 
  2. In Sonos app, delete existing network(s) if 5g and 2g networks previously shared the same SSID. Will need to connect one Sonos device by wire to setup new network(s) in app.
  3. Only add 5ghz network SSID to Sonos app.  All 5ghz compatible devices will connect to 5ghz network.
  4. Connect remaining devices to 2.4ghz network by adding the SSID for 2.4ghz network.
  5. Verify that devices connected to the right network by accessing your routers administrative console (i.e., 192.168.1.1)
  6. If you restart your router, you will need to manually force the 5ghz devices to connect to 5ghz again. To do this, simply go into Sonos app and delete (forget) the 2.4ghz network, while retaining the 5ghz network. 5ghz devices will connect. Once 5ghz devices are finished connecting, re-add the 2.4ghz network SSID to connect remaining devices. 
Smilja
April 20, 2021

@Emerson VA, According to your profile you got a Boost. Are you running the system in mixed SonosNet/WiFi mode?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Lyricist II
April 21, 2021

No, I disconnected the boost, the performance is much better over WiFi using 5ghz vs. SonosNet. Using SonosNet I was experiencing frequent dropouts, to the point where it was simply unbearable. Even with two boosts, and several speakers wired over Ethernet, SonosNet doesn’t allow enough bandwidth for my setup (15 total speakers).