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Ian H.
Contributor I
July 16, 2019
Answered

Sold on Sonos but don't expect features to be withdrawn?

If I'd bought a 4 wheel drive car but years later was told that it was only going to be 2 wheel drive after a software upgrade, I would be pretty p'd off by that and would expect some compensation having been mis-sold a product.

However I'm now seeing nagging pop-ups on my Sonos App telling me I will no longer be able to play content from my iPhone after a forthcoming upgrade? 1) In my view that is not an upgrade, 2) It is removing one of the fundamental reasons I invested in Sonos products and 3) I feel I'm going to lose faith in the system if it's a pain to recover from a feature I've had since day 1 ownership. Is this due to pressure from Apple or other manufacturer, have Sonos been providing this feature illegally? Are Airplay 2 compatible Sonos speakers the only solution or should I just not upgrade to the latest Sonos App?
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      Misfit
      Enthusiast II
      July 16, 2019
      If I'd bought a 4 wheel drive car but years later was told that it was only going to be 2 wheel drive after a software upgrade, I would be pretty p'd off by that and would expect some compensation having been mis-sold a product.

      Bad analogy.

      However I'm now seeing nagging pop-ups on my Sonos App telling me I will no longer be able to play content from my iPhone after a forthcoming upgrade? 1) In my view that is not an upgrade,


      You're confusing the term update with upgrade.

      2) It is removing one of the fundamental reasons I invested in Sonos products and 3) I feel I'm going to lose faith in the system if it's a pain to recover from a feature I've had since day 1 ownership. Is this due to pressure from Apple or other manufacturer, have Sonos been providing this feature illegally?


      Continue to waste time and resources supporting a broken feature and have upset customers, or remove the broken feature (check your EULA, they're allowed to make changes as they see fit to their program) and upset some customers.

      Which one makes more sense from a business perspective?

      Are Airplay 2 compatible Sonos speakers the only solution or should I just not upgrade to the latest Sonos App?


      There's a bunch of options.

      Ian H.Author
      Contributor I
      July 17, 2019
      Thank you to all trying to help and your candid responses. I see I have a number of options should i wish to continue with Sonos as my home audio solution. Firstly let’s see how well AirPlay2 works via one of my Play5 Gen2s.
        Airgetlam
        Airgetlam
        July 17, 2019
        Speaking from personal experience, using PLAY:5 gen 2s, and both an iPad and iPhone, I’ve had no difficulty with the Sonos side of things, using it almost daily. The three issues I’ve had over the last year have all been iOS issues, where a simple reboot of the iOS device has cleared it up. Never had to touch the Sonos in any way.
        Bruce
          stwalburga11
          Lyricist I
          August 28, 2019
          I totally agree that this is unacceptable customer experience. Purchased Sonos 5 with 6 additional speakers. Now I can't play from my Iphone! Is there a place on the intraweb that I can warn other potential buyers about this problem??? Very upset!
          Airgetlam
          Airgetlam
          August 28, 2019
          I'd suggest Apple oriented websites. They're the ones that made the change that forced this issue.
          Bruce
          melvimbe
          melvimbe
          August 28, 2019
          I totally agree that this is unacceptable customer experience. Purchased Sonos 5 with 6 additional speakers. Now I can't play from my Iphone! Is there a place on the intraweb that I can warn other potential buyers about this problem??? Very upset!


          Assuming your play:5 is 2nd generation, then it is airplay compatible, and you can play music off your iphone through that. Not sure what your other 6 speakers are, but below is the list of airplay compatible speakers.

          • Beam
          • Amp
          • Sonos One
          • Playbase
          • Play:5 (second generation)
          • SYMFONISK
          Read this article for more information about using airplay.
          Danny
          castalla
          Local Superstar
          August 28, 2019
          I totally agree that this is unacceptable customer experience. Purchased Sonos 5 with 6 additional speakers. Now I can't play from my Iphone! Is there a place on the intraweb that I can warn other potential buyers about this problem??? Very upset!

          I don't think the intraweb post would be seen by many others - now, the interweb would be a better bet!
          It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
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