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mianatif
Contributor I
May 7, 2020
Answered

s2 compatible HW version numbers.

How do I identify if I have gen1 or gen2 devices to check compatibility  with S2. Is there any HW version guide or any way to check ? 
 

ps;  it’s sad. That Sonos didn’t provide any comprehensive  guide

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John BAnswer
May 7, 2020

How do I identify if I have gen1 or gen2 devices to check compatibility  with S2. Is there any HW version guide or any way to check ? 
 

ps;  it’s sad. That Sonos didn’t provide any comprehensive  guide

They have provided a comprehensive guide.  ‘Gen 1’ vs ‘gen 2’ isn’t the determining factor for S2 compatibility.  Here is the information you need:

https://support.sonos.com/s/article/4786?language=en_US

The best way to confirm on products you own, where there is any doubt - which applies only to the Connect ans Connect Amp - is as described by @Ralpfocus .

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14 replies

Ralpfocus
Prodigy III
May 7, 2020

If you log on to your Sonos Account, under My account > System the status of your devices is listed

 

John BAnswer
May 7, 2020

How do I identify if I have gen1 or gen2 devices to check compatibility  with S2. Is there any HW version guide or any way to check ? 
 

ps;  it’s sad. That Sonos didn’t provide any comprehensive  guide

They have provided a comprehensive guide.  ‘Gen 1’ vs ‘gen 2’ isn’t the determining factor for S2 compatibility.  Here is the information you need:

https://support.sonos.com/s/article/4786?language=en_US

The best way to confirm on products you own, where there is any doubt - which applies only to the Connect ans Connect Amp - is as described by @Ralpfocus .

    EdBirch
    Contributor I
    June 21, 2020

    Please could someone post a link to @Ralpfocus answer to this enquiry? Thx. 

    John B
    June 21, 2020

    Please could someone post a link to @Ralpfocus answer to this enquiry? Thx. 

    It's the first reply in this thread. 

    EdBirch
    Contributor I
    June 21, 2020

    ?

    Airgetlam
    Airgetlam
    June 21, 2020

    If you log on to your Sonos Account, under My account > System the status of your devices is listed

     

     

    Bruce
    EdBirch
    Contributor I
    June 21, 2020

    Thx Bruce. 

    Is this Connect Amp gen 1 or 2??

     

    John B
    June 21, 2020

    You need to log into your account on the Sonos website. Not in the app.

    Airgetlam
    Airgetlam
    June 21, 2020

    Sorry, I’m not able to log in to your account to check. 

    If you need direct instructions, scroll to the bottom of this page, and click on ‘manage your account’

    Log in to the web page, and then click on System. Either the header across the top, or the icon indicated below. You’ll get a list of items associated with your account. If a device is eligible to be traded in, there will be an indication on that device. If a device is S1 only, there will be an indication for that. If neither indication shows, the item is S2 capable. 

    Bruce
    EdBirch
    Contributor I
    June 21, 2020

    Sorry if I am being slow here. This is what I see on the SONOS web page. 

     

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