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Enthusiast I
April 25, 2021

Roam is always turning itself on and the battery is always dead making the roam unusable

  • April 25, 2021
  • 96 replies
  • 16563 views

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

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96 replies

Lyricist I
September 5, 2021

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

Very unhappy with Same situation.  Poor design. 

Lyricist I
October 26, 2021

My Sonos Roam experience is bad.  I’ve tried to power it off by holding down the power button down for 5 seconds or greater.  Come back later and the battery is drained or nearly drained.  Have to leave it on the charger (not Qi) all the time to be usuable.  I’m outside of the return window but ready to return it.

Lead Maestro
October 26, 2021

My Sonos Roam experience is bad.  I’ve tried to power it off by holding down the power button down for 5 seconds or greater.  Come back later and the battery is drained or nearly drained.  Have to leave it on the charger (not Qi) all the time to be usuable.  I’m outside of the return window but ready to return it.

Do you hear a descending chime when you power off the Roam? The chime is how you know it has been successfully turned off. If it is powered off completely, it should only lose 1%-2% of battery charge per day.

"Receive with simplicity everything that happens to you." - Rashi
Enthusiast II
October 27, 2021

The best solution to all these issues in my opinion would be for Sonos to change the software to allow the Roam to be completely powered off via the app. This would mean that the very awkward and fiddly button wouldn’t have to be used so often.

I completely power mine down after every use and sometimes it takes 3 or 4 attempts to get it to power down completely because sometimes it goes into bluetooth mode instead of powering down and other times it just doesn’t do the 3 stage descending beep - even though I’ve not moved my finger on the button.

Having this facility would stop all the complaints where people think they’ve powered it off  completely and then find the battery drained because in reality it didn’t actually power down.

 

Enthusiast I
October 27, 2021

I hope an update is coming because I’m over going to use my roam and it’s dead. Out of the five times I’ve wanted to use it I have only been able to use it once. I have to leave it on the charger when not in use otherwise it will be dead when I go to use it. When it’s on the charger and it gets to 100% there is no way to turn it off. If I hold the power button for five seconds it turns off but within a few seconds it turns itself back on again. If they don’t say a fix is coming within a week sadly it’s going back.

Same today, totally powered off Roam, still visible in the app and battery draining 10% over 12 hours. Why doesn't turned off mean turned off SONOS? come on get a bloody fix sorted

Cricho
Lyricist II
October 27, 2021

Same problem for me, turn the Roam off not plugged because was full charge to be used next day, but not surprised battery empty again without even been used all night. Very disappointed I have to use my old Bose mini for my excursion again. 
I’m going to return this speaker, first time that Sonos disappointed me. 

Lead Maestro
October 27, 2021

@Matt.hutch1966 @Cricho When you press and hold the button on the back for about five seconds to power off the Roam, do you hear a descending chime? This chime is how you know the Roam has been successfully turned off. If it is powered off completely, it should only lose 1%-2% of battery charge per day.

"Receive with simplicity everything that happens to you." - Rashi
Enthusiast I
October 27, 2021

Yep did all of that, this is a new issue, had the sonos roam since release, never had this before 

Enthusiast II
October 28, 2021

If the Roam is still showing in the app then it is not completely powered down. You have to keep doing it until it shows “offline” in the app. You may have to refresh the app for it to display as offline unless you leave the app for a minute or so.

It’s my belief that many people are stil thinking that they’ve powered it down completely but haven’t due to the very fiddly button and the fact that it doesn’t always work properly.

 

Cricho
Lyricist II
October 28, 2021

I supposed that this speaker were designed to stay in standby and not consume that amount of battery. Otherwise is only working when turning on, and not very useful to keep in a backpack  if you are longer hours walking or travelling and not having any electric plugs around. The speaker turn useless, and not fitting for porpouse.