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I am shocked at how long my return is taking to process.  Is this common?  Sonos received the item on 5/21 and I have heard nothing.  The only reason I know they received it is I kept the tracking number.  This seems like a long time to wait.  Can anyone shed any light on this?

You should contact Sonos Support:
https://support.sonos.com/s/contact?language=en_US

I have had exactly the same problem in Australia.

I had issues with my Playbase. They asked me to return it for replacement.

Tracking shows I returned it on 18 May 2021.

It is now 16 July 2021.

I contacted customer support in June and all they could tell me is that I’ll get an an email when it’s dispatched. 

I’m extremely disappointed and pretty close to to making a complaint about Sonos to our consumer affairs authorities.

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