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billy heiser
Contributor I
December 2, 2014
Question

Playbar and two Play.1 surround sound not working while watching tv

Playbar and two Play.1 surround sound not working while watching tv
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    User294946
    Lyricist III
    December 17, 2014
    After unplugging for 30 seconds, it still drops out on streaming both.radio and music (Napster), the latest diagnostic report no. 4218349
    Lesli T
    Lesli T
    Sonos Staff
    December 17, 2014
    Just to confirm...  only the surround speakers are dropping? Or the entire group?
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    saintcountryboy
    Contributor II
    December 17, 2014
    After unplugging for 30 seconds, it still drops out on streaming both.radio and music (Napster), the latest diagnostic report no. 4218349
    Just surround, playbar is fine.
    Lesli T
    Lesli T
    Sonos Staff
    December 17, 2014
    Hi Mike, 
    Could you grab a diagnostic and reply here with the confirmation number?  I'd be happy to take a look. 
    Thanks, Lesli
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    Lesli T
    Lesli T
    Sonos Staff
    December 17, 2014
    Thanks Disco. Just replied to you above. 
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    User294946
    Lyricist III
    December 18, 2014
    Just my surround Play 1s keep dropping out, sometimes one, sometimes both yet the sound bar keeps working
    User294946
    Lyricist III
    December 18, 2014
    Just my Play 1s keep dropping out either one or sometimes both, yet the sound bar keeps working
    Lesli T
    Lesli T
    Sonos Staff
    December 18, 2014
    Just my surround Play 1s keep dropping out, sometimes one, sometimes both yet the sound bar keeps working
    Thanks for getting back. It looks like you are experiencing some wireless interference. Let's try a few troubleshooting steps to help you out.
    1. Change your wireless channel to channel 1
    2. Check the Play:1 that is acting as the right rear. Is there anything around it that might be interfering with the wireless antenna? 
    3. Unplug the ethernet cable that goes into the BRIDGE and replug into the ethernet port.
    After these steps, if you are still experiencing dropping, please submit another diagnostic and reply here with the new confirmation number. 
    Thanks so much, Lesli
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    User218011
    Lyricist III
    March 8, 2015
    I'm having the same issue. My Soundbar works w/ /TV and music. The  Play:1's work when there is music, but no sound with TV. I've adjusted the surround volume and still nothing. I have a different  Play:1 in another room connected to my router. I've set the Sonos network channel as suggested.  Here is the Diagnostic number: 4409410
    User330736
    Lyricist III
    March 8, 2015
    Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
    All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
    Diagnostic number: 4410355
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