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Question

Playbar and two Play.1 surround sound not working while watching tv

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U

User330736

Lyricist III

Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355

Looks like I've got the same problem as Disco. How was that resolved ??

Chris

Lead Maestro

Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355

what exactly are you experiencing

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

U

User330736

Lyricist III

Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355

White noise in the left Play 1 speaker. Very quiet (though better) sound in the right Play 1 speaker

Chris

Lead Maestro

Have you checked to make sure no other wireless devices within about 10 ft. of the Play:1s (like a cordless phone). I would call Sonos to look for interference issue if you can't find.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

U

User218011

Lyricist III

To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching.

Thanks for answering Chris. It says "Stereo". I tried it HBO and it's the same.

Chris

Lead Maestro

To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching.

So your TV isnt passing 5.1. What model is it?

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

U

User218011

Lyricist III

To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching.

It's a Samsung un60h6350

Lesli T

Sonos Staff

Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355

Do you get the white noise when playing anything, including music? Or only when playing TV audio?

Help others find useful content by clicking the like button and selecting the best answer to your question.

U

User218011

Lyricist III

To me that means the playbar isn't sending any surround info to the Play:1's for what you are watching.

Any ideas?

U

User330736

Lyricist III

Same problem here. Bought 2 Play 1's and a Bridge today. I already had the Play Bar.
All has been connected following the instructions. Sound of TV (Bar) goes up and down when I press the volume buttons on both Play 1's. There is just no sound coming out of them.
Diagnostic number: 4410355

TV is a very recent Sony.

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