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Contributor I
April 13, 2014
Question

playbar and comittment for DTS playback firmware upgrade

I have just added the Sonos Playbar to my samsung smart TV and have discovered the lack of DTS functionality through reading this forum. I find it disappointing that the best we can get is a stereo effect through the playbar?  My originial search was based on identifying a way of using my existing Onkyo nr509 AV Amp with the playbar however that appears to be a no go option as well. The concept of buying and adding the playbar as a step change to the surround sound system I had has left me feeling I have done the wrong thing?  Slightly cheated in a sense too, I hear what Sonos are saying that the majority of content is streamed and agree we use netflix however I also enjoy having a collection of Bluray discs and feel Sonos should fulfil both requirements.  If anyone can give us an  idea as to when this may be re-considered as it looks like Sonos have closed the subject down from reading through the forums.  Do I revert to my old system and return the Playbar to John Lewis could buy a couple Play3's instead?  
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    214 replies

    Lyricist III
    November 18, 2015
    Not supporting DTS is a SIGNIFICANT disservice to Sonos' loyal customer base. Please provide a workaround (i.e. some sort of decoding/re-coding software to convert the signat to something that the surrounds can use!). I've spend several thousand dollars on Sonos gear and while the system is great for music, it's highly mediocre and overpriced for home theater.
    binh25
    Avid Contributor I
    November 19, 2015
    I just got some sonos 2x play:1 kit speakers and want to get wireless surround but this playbar lack of input and format support surprise me
    for a company like sonos. I will wait and see what second generation brings for soundbar.

    I think Sonos is a decent wifi system and I probably use for music but please dont be hubris and listen to your customers need
    I like Sonos to stick around and not fall into Jim Collins how the mighty fall
    STAGE 1: HUBRIS BORN OF SUCCESS

    I still remember Sony refuse to support MP3 and their walkman and music player was top notch at the time
    then Apple came out with iPod and MP3 because that what the majority of user use for digital music
    and the rest is history.

    There are lessons to be learned for business not listening to their customers need
    Lyricist III
    November 19, 2015
    I just got some sonos 2x play:1 kit speakers and want to get wireless surround but this playbar lack of input and format support surprise me
    for a company like sonos. I will wait and see what second generation brings for soundbar.

    I think Sonos is a decent wifi system and I probably use for music but please dont be hubris and listen to your customers need
    I like Sonos to stick around and not fall into Jim Collins how the mighty fall
    STAGE 1: HUBRIS BORN OF SUCCESS

    I still remember Sony refuse to support MP3 and their walkman and music player was top notch at the time
    then Apple came out with iPod and MP3 because that what the majority of user use for digital music
    and the rest is history.

    There are lessons to be learned for business not listening to their customers need


    Agreed. I mentioned in another post that I could sell my sonos home theater setup at a 50% discount and still get a decent purchase a decent system!

    On the other hand, I generally like the sonos products, so i'm eagerly waiting for them to change their minds.
    Ryan S
    Retired Sonos Staff
    November 20, 2015
    Thanks for all the feedback everyone, I'll pass it on to the team for you. We're still monitoring the industry and trends but our decision not to include native DTS support remains. Few TVs have the ability to send a DTS signal from an HDMI source directly to the optical connection. In the few case where this is happens, the audio output settings on a BluRay/DVD player or game system can be set to PCM; allowing a stereo signal over HDMI to be passed through to the PLAYBAR from the TV.

    In addition, some of these devices can convert that DTS signal to Dolby Digital 5.1 for surround sound. Examples of models capable of this are the Samsung BD-F6500, Samsung BD-F5900, and Samsung BD-F5700. You can find a lot of suggestions around the community, including a few in this thread.

    If DTS support is paramount to your home cinema experience, the PLAYBAR may not be the right sound bar for your home.

    @Kimchi10- we appreciate the dedication but updating every thread mentioning DTS is a bit counterproductive. If your PLAYBAR isn’t working out we’d love to talk to you further to see if we can help. I see you have an email incident started with our team already, they’ll be in touch soon.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Lyricist I
    November 23, 2015
    I have read the thread with interest, I have a number of PLAY1 and PLAY5 speakers and was considering swapping out my ONYKO AV amp for the PLAYBAR.

    I am absolutely astounded that the only option for input on the PLAYBAR is optical, no HDMI? seriously?

    SONOS you SERIOUSLY need to listen to what your customers are asking for. You have positioned the PLAYBAR in the marketplace to take the role of an AV amp but in falls short of this role by a long margin. I for one will not be purchasing a PLAYBAR unless it gets HDMI in/out and DTS support.

    Another sale lost!
    Contributor I
    November 25, 2015
    How can we get Sonos to reconsider this? Its not a cheap product and for most people who have...
    TV using Smart apps like Netflix
    SkyHD
    BluRay
    they have three sources and they have to choose which one gets 5.1 on their £1500 Surround sound! Madness. Maybe we should all email the CEO John MacFarlane?
    jgatie
    November 25, 2015
    How can we get Sonos to reconsider this? Its not a cheap product and for most people who have...
    TV using Smart apps like Netflix
    SkyHD
    BluRay
    they have three sources and they have to choose which one gets 5.1 on their £1500 Surround sound! Madness. Maybe we should all email the CEO John MacFarlane?


    This thread is one of a half dozen "DTS on Playbar" threads that have been going on for years. After all that time and all those posts, the final answer for Sonos is that DTS will not be supported. Period. If you think e-mailing the CEO (who, being the CEO of a billion dollar company, probably doesn't even see his public e-mail) is going to change their mind after years of contemplation and thousands of posts in protest, then you should go ahead and e-mail him. However, don't be surprised to find out your effort should have been funneled into finding a better solution, rather than an internet crusade.
    Trending Lyricist I
    December 23, 2015
    After all this time no DTS!!! ITS CRAZY, what will a DTS License cost for Sonos!
    They have should listen to their customers from the beginning big mistake Sonos for not supporting DTS!
    Maby I have to email CEO John MacFarlene everyday about this issue!!!!or maby wait I have a better Idea give me his phonenumber I will call him every morning!!! ITS TIME SONOS MUST WAKING UP!!!!
    SUPPORT SONOS DTS SUPPORT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    https://www.youtube.com/watch?v=8F_NWAr2ux0


    WAKE UP SONOS WAKE UP SONOS WAKE UP SONOS DTS SUPPORT
    DTS SUPPORT


    DTS!!!!!!!!
    jgatie
    December 23, 2015
    One word . . . Decaf.
    Trending Lyricist I
    December 23, 2015
    Still sleeping Sonos? goodnight!