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kurtis
Contributor I
August 7, 2014
Answered

Play5 No light! No sound! No Happiness!

  • August 7, 2014
  • 47 replies
  • 54910 views
One of my Play5's quit working while playing and the light is out. I rebooted the system, unplugged and re-plugged. I even swapped locations and chords with my other Play5 that is still working. No dice. Light is out. I think it is broken. Please help.
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Best answer by Moritz M
Hello Kurtis, Johan,

If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.

The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.

If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.

http://www.sonos.com/support

Thanks,
Moritz

47 replies

Show previous replies
UKBart
Contributor I
March 28, 2019
I bought a Playbase and unplugged my Play5 to move to a new room.
When I plugged the Play5 back in the light didn’t come on and the unit seems dead.
What should I do? (I have double-checked the fuse is fine.)
Airgetlam
Airgetlam
March 28, 2019
Probably best to call Sonos directly, they have more options when speaking with you on the phone than they do here.
Bruce
    BING
    Contributor I
    April 27, 2019
    Mine stopped working too just yesterday. Did all workarounds and still not good.. disappointed as im fr asia and got this unit from ebay 5 years ago. Anybody here pls post if you resolved your case. Pls share. Sonos, pls do something. I love your product and i have 3 speakers. Pla helppp.
    wimzzz
    wimzzz
    Lyricist I
    November 17, 2019

    Same problem here…

    worked fine yesterday, broken today. Does othing anymore, no light, no sound, no-thing 😵

     

    ofcourse... out of warranty (for not so long)

     

    will reach out to support but… (let’s see)

    dbx
    Lyricist I
    December 30, 2019

    Same thing happening here 12/29/2019.  Light use Play 5 all of the sudden with no power, no lights, etc.  Tried reset and all other recommendations listed... but still nothing.

    Airgetlam
    Airgetlam
    December 30, 2019

    Contact Sonos Support directly to discuss it.

    I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. The Twitter support folks are available 24/7.

    Bruce
    wimzzz
    wimzzz
    Lyricist I
    December 30, 2019

    Same problem here…

    worked fine yesterday, broken today. Does othing anymore, no light, no sound, no-thing 😵

     

    ofcourse... out of warranty (for not so long)

     

    will reach out to support but… (let’s see)

    Reached out to Sonos, amazing support! Very happy about it, they reviewed my device and are replacing it… back a big (even bigger) sonos fan, immediately added a couple on my wishlist 😊😊😊

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