Play5 No light! No sound! No Happiness!

There should be a solution to the problem
So it suddenly stops working
Since my sonos is no longer guaranty what we are doing
Please, I'd like you to help me

kibiraa, I responded to one of your other posts.

Same problem here. I think they have issues with power supply's in general. I have the issue with Play 5, and connect amp as well. After warranty, they want you to send to them and pay! I like equipment that works for more than a couple, or a few years and craps out.

I've had my PLAY:5 for about 7 years, I think, and never had an issue with it.

Same issue. Play5 just stopped working. Actually in middle of a song. The other play1s kept playing. Light off. Unplugged, reset, swapped power cord, left off over night, nothing works. Sounds like this is a known problem for Play5s—only have a working life of a few years. Now I’m hoping my two PlayBars, Play3, and four Play1s don’t follow a similar fate or I wasted a lot of money switching from Bose to Sonos. Have been a loyal advocate for this brand, but that will change if their products have a short working life of only 3 years.

I guess, as with any product ...'factors', including location, heat, dust, usage, power surges etc. can cause some devices to last longer than others and warranties and extended guarantees are there to addresss those issues, plus we each may have access to consumer protection laws in some cases.

It's sometimes just a case of speaking to the supplier or manufacturer and see where negotiations go from there. I don’t think this is just a Sonos matter, it would apply equally to Bose and any other manufacturers too.

I think those who did not buy into protecting their purchase, for extended periods, also sometimes like to vent their anger too... which is understandable, I guess, in some circumstances.

I’m sure however there are many who just don’t bother to extend their warranty period.

What tends to 'nark' me a little more however, is when I buy an expensive product, to find a few weeks later a newer version is released to replace it.. that’s what comes of sometimes failing to do careful research.

So I tend to buy 'new product releases' these days, like the recent Sonos Beam, for example, and then later add them to an appliance protection policy as they near the end of their 12 month guarantee period. It’s rare however, I cover things beyond 3 years, as by then I’m often waiting and hoping for the manufacturers next hardware updated product.

We can all get caught out though by these things on occasions and that’s perhaps 'just life', or 'just our luck', isn’t it ?

I’m certainly going to extend the warranty on my new Beam for an additional 2 years, but I probably wouldn’t bother in the case of say a cheaper Play:1 at £140, with a 2 year guarantee from John Lewis here in the UK.

Hmm same thing has just happened here... my play 5 (version 1) has been working well for a long time, I just tried to use it tonight and it's dead, no response from anything. I have tried changing leads etc, but no light or sign of life at all... I haven't used it for a couple of days, so don't know exactly when it stopped but no response from it at all...

The same thing just happened to my Sonos Play 5 - I recently bought a Sonos beam and since then I have had problems with my Sonos play 5, 1. Gen. It worked again in periods but now it's completly dead. I have it is connected with wired and have a reserved IP address for it. There is not even light in the lan port. My guarantee is, of course, just expired :(
I'm trying to let it stand overnight without power - maybe I'm lucky...

If it is dead put in a phone call to Sonos, they have helped a lot of folks with out of warranty issues. One warning though, if you have opened the unit Sonos isn't going to be happy and your options will be much more limited and likely expensive.

Thanks Stanly_4 - Called Sonos Support - They will replace it free of change - Great Support 😃