Play5 No light! No sound! No Happiness!

This is happening to me on a Play 1. I tried the factory reset with no luck. I'll see if it somehow begins working again tomorrow.

I also have the same problem of the right speaker repeatedly and continuously dropping out. I have done hard reboot several times and it reconnects temporarily and is then lost. I have had a good run with Sonos of recent when I first purchased the 5s I had constant problems. To the point that the technology was driving me back to conventional music systems. So it is disappointing to be dealing again with what is clearly a well documented problem. I expect the next step is diagnostic, tech review and waiting. Appreciate any advice. Thanks.

SJG: Thanks for reaching out to the Community. You are absolutely correct. Submitting a diagnostic report then replying with the seven-digit confirmation number would allow us (at Sonos) to take a closer look at what is going on. In most cases where speakers drop, the culprit is usually wireless interference of some type. Does this happen seemingly random or does this happen at a particular time of day?

Please submit the diagnostic while the problematic unit is available. This will allow us to take a look at the unit itself or any other problems rather than just looking at the network and Sonos. Thanks in advance.

Same happened to me recently with Play 5 (gen1). Factory reset didn't work. No lights on at all even when plugging in. Tried a different cord, known to work, and same experience. No lights.

Hello there, jsieben. Thanks for posting! I see that you have been in touch with one of our technicians. Please continue to work with them and let us know what happens. Thanks again.

My play5 is also not powering on. Was working fine and suddenly won't power up, no light. What the hec?

My play 5 has just done the same, it's been playing fine for years but I powered the system down to move the bridge, all other speakers have come back on line, but not the play 5. I've tried the hard reset but no lights, any furter ideas?

382/5000
My Play: 5 1.generation did the same the other day. NOT light, completely dead.
One morning it would not turn out, I just used it in the evening. Has tried to restart and reset without luck. Has changed AC cable, leave it on and off for a long time. It is completely dead and without the white light. But you can not find where to help solve the problem on Sono's website.

Your best bet is to call in to their customer service line. You can find the hours and phone number by clicking on the link at the bottom of this page "Contact us" and then the link at the right of the next page "Skip to see all options".

I'm having the same problem. I have had this for years then one day no light and it stopped working. I am wondering if my ex didnt disconnect it from his email account? I even tried to register it under mine but it wouldnt read it on the sonos app. Not sure where to go with it. Tried factory reset changing cords and outlets with no luck. Any suggestions?