Play5 No light! No sound! No Happiness!

Have exactly the same issue. Please help

It does sound broken ... only other thing I would recommend before calling support for replacement would be to hard reset.

Sonos component:
Disconnect the power cord and leave it disconnected for at least ten seconds. Hold down the Mute or Play/Pause button, depending on which Sonos component you are using, and reconnect the power plug. Continue holding the Mute or Play/Pause button until the status indicator light begins to flash amber. Once the indicator light begins flashing amber, let go of the button. Eventually it will start flashing green and white simultaneously, meaning it is factory reset and ready to add back to your Sonos System.

Hello Kurtis, Johan,

If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.

The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.

If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.

http://www.sonos.com/support

Thanks,
Moritz


Just received (2) Play5's as part of a $3500 order!! Both Play5's do not turn on (no light at all). Tried working power cords etc. Epic Fail.

Hello Kurtis, Johan,

If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.

The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.

If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.

http://www.sonos.com/support

Thanks,
Moritz


After leaving the speakers plugged in overnight, they were able to be reset, and power on.

i am experiencing the same thing. is this a common thing with the play 5?

Hello Kurtis, Johan,

If there is no LED showing any indication of a working component it most likely is broken. However two things might be still something you want to consider doing.

The factory reset as mentioned by Chris already, the other thing would be, if you have another PLAY:5 or PLAY:3, to replace the power cables.

If that will not help at all please get in touch with our support via phone since we would not like to gather your address information here.

http://www.sonos.com/support

Thanks,
Moritz


Leave it plugged in overnight. It should work in the morning. Worked on two units for me so far.

No not common at all.  Did you try doing a hard reset of the Play:5 (assuming you have multiple other speakers setup).  If still no lights the unit is dead and you need to call Sonos.

Disconnect the power cord and leave it disconnected for at least ten seconds. Hold down the Mute or Play/Pause button, depending on which Sonos component you are using, and reconnect the power plug. Continue holding the Mute or Play/Pause button until the status indicator light begins to flash amber. Once the indicator light begins flashing amber, let go of the button. Eventually it will start flashing green, meaning it is factory reset and ready to add back to your Sonos System.

i tried doing the hard reset and all the above mentioned steps, which unfortunately didn't work. i've contacted support and hopefully they can sort this out quickly. i saw a couple of similar cases reported on the forums and was very curious what the cause may be. i thought it was very unusual that the device could suddenly go dead after just months of light use.

The two I worked with that needed plugging in overnight (a hard reset did not work) were that way out of the box new. If you have used yours for a few months, then they went dead, it is probably a hardware issue, and you should take advantage of the one year warranty. CheerS!