Play 5 has rattle inside

Hi Erik, I apologize, but it does sound like you may have a faulty PLAY:5. Please call our support team when you are next available so we can arrange a replacement and send you a new PLAY:5. There should be no rattle at all coming from the player. http://www.sonos.com/contact

I had the same rattle on my play 5, but only with deep bass playing at high volume. I figured the sub woofer was faulty and returned it to the store for exchange. The replacement has the same rattle. It's not on every song, just songs with more bass. Either have to turn down the bass on the equilizer or the volume. I think it's just the nature of the product, keeping in mind the size of the speaker.

I have a 2 month old play 5 and that's developed a rattle when playing deep bass, replacement on it way though. Sonos support is fantastic I just hope the replacement is ok !

I have a 2 month old play 5 and that's developed a rattle when playing deep bass, replacement on it way though. Sonos support is fantastic I just hope the replacement is ok !

Is that the new play:5 or the old one?

It's a GEN 1

It's a GEN 1Note that the 1st generation Play:5 has a bass reflex port on the back. It looks like a nice post box to a toddler...

The new Play 5, however, has a sealed cabinet. I can't think of a situation where I would consider a rattling sound as being in the nature of the product (unless the walls or ornaments were rattling, or it was playing the sound of a, well, a rattle...

Just received my replacement play 5 and the replacement still rattles exactly the same as my original, sonos tech have asked me to send 2 diagnostic reports one from the original position and one positioned in a different room. Am I missing something a rattle is a rattle and its coming from inside the speaker ? I'd love to take it apart to see what whats rattling !

Just received my replacement play 5 and the replacement still rattles exactly the same as my original, sonos tech have asked me to send 2 diagnostic reports one from the original position and one positioned in a different room. Am I missing something a rattle is a rattle and its coming from inside the speaker ? I'd love to take it apart to see what whats rattling !

Do it!


No wait, don't do it. Not unless you rich!

JC: Can you post the title of the song that is rattling your unit, and the settings that are causing it to do so? Volume level, bass, treble, etc. I want to see if I can get mine to rattle, too.

Just received my replacement play 5 and the replacement still rattles exactly the same as my original, sonos tech have asked me to send 2 diagnostic reports one from the original position and one positioned in a different room. Am I missing something a rattle is a rattle and its coming from inside the speaker ? I'd love to take it apart to see what whats rattling !

Please don't open it up. That will void the warranty and a replacement won't be possible. The settings you're using with the song would be great, as BCM suggested. Also, what service are you pulling the tracks from? Does this occur on a lot of music, or certain songs?