Play:5 base speaker blown?

2 replies
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Hi, I have 2 x Play:5's One plays ok but just the tweeters. I have tried changing the eq setting to full base and no treble but it still sounds the same. Ther is no change after a restet either. The other Play:5 is working well and has a full base sound. Does this mean that one Play:5 has lost/blown the base speaker?

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Peder FlemintAnswer

Contributor I

I suggest calling or sending support a mail with your diagnostic number(you can find this option in the player) and have them determine if its a software or hardware issue.

I recently spent 15 min on the phone with Sonos and they replaced my Play: 5 with a new one after finding a fault with the hardware.

Good luck!

Peder FlemintAnswer

Contributor I

I suggest calling or sending support a mail with your diagnostic number(you can find this option in the player) and have them determine if its a software or hardware issue.

I recently spent 15 min on the phone with Sonos and they replaced my Play: 5 with a new one after finding a fault with the hardware.

Good luck!

T

thisbrianAuthor

Contributor I

Cool, thanks Flemint, I'll do that

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