Play:1 cases damaged

8 replies
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The cases on my two play 1's are cracking in the same place, on the top and to the rear of the speaker.

No kid or pets to cause damage

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G

GuitarSuperstarAnswer

Lead Maestro

No, that isn’t possible. But you can get a discount on a new speaker through Sonos’ upgrade program: https://www.sonos.com/en-us/upgrade

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

Can you post photos?

"Receive with simplicity everything that happens to you." - Rashi

A

Allan BurnsAuthor

Trending Lyricist I

Hi Rashi

Many thanks for fast reply, greatly appreciated.

Both speakers are showing similar cracking just noticed them this morning doing household chores

Trust all my photos come out ok.

Cheers from beautiful Mauritius

A

Allan BurnsAuthor

Trending Lyricist I

G

GuitarSuperstar

Lead Maestro

Do you use your speakers outdoors? Are they exposed to extreme hot or cold temperatures or direct sunlight?

"Receive with simplicity everything that happens to you." - Rashi

A

Allan BurnsAuthor

Trending Lyricist I

Hi Rashi

Speakers are in atmosphere controlled environment, humidifiers and a/c. Normal temp 21 degrees humidifiers at 35%. Speakers not used out doors keep my "old play 5's" for that.

Cheers Allan

A

Allan BurnsAuthor

Trending Lyricist I

Hi Rashi

Is it possible to purchase new play 1 cases? Before they start getting worse?

Allan

G

GuitarSuperstarAnswer

Lead Maestro

No, that isn’t possible. But you can get a discount on a new speaker through Sonos’ upgrade program: https://www.sonos.com/en-us/upgrade

"Receive with simplicity everything that happens to you." - Rashi