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Answered

Play:1 cases damaged

  • February 9, 2021
  • 8 replies
  • 279 views

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The cases on my two play 1's are cracking in the same place, on the top and to the rear of the speaker.

No kid or pets to cause damage

 

Best answer by GuitarSuperstar

No, that isn’t possible. But you can get a discount on a new speaker through Sonos’ upgrade program: https://www.sonos.com/en-us/upgrade

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8 replies

Can you post photos?


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  • Author
  • Trending Lyricist I
  • February 9, 2021

Hi Rashi

Many thanks for fast reply, greatly appreciated.

Both speakers are showing similar cracking just noticed them this morning doing household chores

Trust all my photos come out ok.

Cheers from beautiful Mauritius


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  • Author
  • Trending Lyricist I
  • February 9, 2021

 


Do you use your speakers outdoors? Are they exposed to extreme hot or cold temperatures or direct sunlight?


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  • Author
  • Trending Lyricist I
  • February 9, 2021

Hi Rashi

Speakers are in atmosphere controlled environment, humidifiers and a/c.  Normal temp 21 degrees humidifiers at 35%. Speakers not used out doors keep my "old play 5's" for that.

Cheers Allan 


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  • Author
  • Trending Lyricist I
  • February 9, 2021

Hi Rashi

Is it possible to purchase new play 1 cases? Before they start getting worse?

 

Allan


No, that isn’t possible. But you can get a discount on a new speaker through Sonos’ upgrade program: https://www.sonos.com/en-us/upgrade


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  • Author
  • Trending Lyricist I
  • February 9, 2021

Many thanks Rashi for your assistance, I shall look at the upgrade program but shipping to Mauritius is very expensive!!!

I shall live with the cracking until I can fly again.

Again my thanks.

Allan