Pairing a Play:1 with the new Sonos One

So I purchased a new Sonos one speaker just about 30 minutes ago on Amazon. Then I saw a comment on a Youtube review that this doesn't work with the existing Sonos one. That led me to do a Google search. A Google search for "using sonos one with play one" brought me to this thread. Long story short: I've cancelled the order.

A couple things:
- "Sonos One" and "Sonos Play 1" - the naming is confusing. Call it something entirely different. It's a different product and isn't backwards compatible, at least not yet. It's misleading because it makes it sound like I'm getting a better version of the existing product when in fact they're $200 non-compatible speakers.

- When you send this product to reviewers, have them explicitly call out it's not backwards compatible with existing Sonos one speaker. Also, call that out in your marketing videos on Youtube. MAKE IT OBVIOUS TO YOUR CUSTOMERS. DO NOT MISLEAD THEM. Staying quiet about it is just as bad as if you lied to me and said it's backwards compatible. This isn't rocket science, folks.

The fact that you guys withhold that information means as a customer, you have lost my trust. I have one Sonos speaker that I was gifted recently. I liked it alot and was considering purchasing a play 5, one additional sonos one, and a sub. This was going to be over a $1K investment in your products. Because you're not transparent, now I don't trust you guys.

Customer lost. Have a great day.

It is compatible, as are all Sonos devices since the start of time. It just can’t be stereo paired with a PLAY:1, because they are different speakers. If Sonos had made them physically more different, there would be no complaints.

>It is compatible,

>It just can’t be stereo paired with a PLAY:1

Why would any one buy it if it can't be stereo paired with the existing speaker? For the ordinary customer (someone who's not a fanboy nor on SONOS' payroll), that means its NOT compatible.

For the ordinary customer (someone who's not a fanboy nor on SONOS' payroll), that means its NOT compatible.
What about the fact that it can play music with any other Sonos speaker ever made in perfect sync with volume levels for the group controlled together or separately from the same controller app? To what kind of customer does that signify compatibility?
What about similar sonic signatures, that allow this grouped play?

I won't be buying a 'smart' Sonos speaker until I can stereo pair it with my old one. If they don't fix this issue I'll just sell my old one and get out of the Sonos ecosystem altogether. What a joke.

That it the most absurd thing I have heard in a while. So what exactly are you going to buy instead, one of the myriad of Sonos' competitors who don't even give you the ability to pair speakers?

Can't speak for that poster, but my wife gifted me the play one speaker. We have the receipt and are sending it back to Amazon on Monday.

We're going to probably buy the new speaker from Google.

A customer returning your product and taking their business to your competitor. "Absurd"

For the ordinary customer (someone who's not a fanboy nor on SONOS' payroll), that means its NOT compatible.
What about the fact that it can play music with any other Sonos speaker ever made in perfect sync with volume levels for the group controlled together or separately from the same controller app? To what kind of customer does that signify compatibility?
What about similar sonic signatures, that allow this grouped play?

Ahh, the fanboys start defending this company's bad practice.

I don't care if it's in sync. I would never buy two speakers for $400 if they can't give me stereo sound.

"similar sonic signatures"

It really doesn't bother me to be called a fanboy. At my age, it is water off a ducks back. I use Sonos, Bose, Apple as and where they work for me. Fanboy of all, employee of none. I wish the last wasn't the case though.

I notice you did not answer a direct question, about what you would call a customer to whom what Sonos does qualifies for compatibility. Oops....fanboy?

Can't speak for that poster, but my wife gifted me the play one speaker. We have the receipt and are sending it back to Amazon on Monday.

We're going to probably buy the new speaker from Google.

A customer returning your product and taking their business to your competitor. "Absurd"

No, "absurd" would be returning a wireless multi-room streaming speaker you actually can pair together for stereo, just not like models, for a speaker which you cannot stereo pair together ANY models, the same or not. That, is truly absurd.

I don't care if it's in sync. I would never buy two speakers for $400 if they can't give me stereo sound.

"similar sonic signatures"

Uhhh, you don't care if stereo sound is in sync? Kind of an important trait of stereo sound there, bub. Also, you should know that your threat to buy Google fails your requirement that the speaker be able to pair for stereo sound, and thus fails your definition of compatibility. So hurl all the fanboy insults you want, at least we actually know what we are buying (or threatening to buy in a "or the bunny gets it" lame attempt at bending a company to your mighty will). 😉

Why would any one buy it if it can't be stereo paired with the existing speaker? For the ordinary customer (someone who's not a fanboy nor on SONOS' payroll), that means its NOT compatible.

I believe I explained that. Read it again ... take it slowly now. (Perhaps it will help if you move your lips while you read.)

Really dissapinted sonos , so to confirm this will not a software update that will come and sort this pairing issue ? If this is the case I may as well return my new sonos with my 100 day trial. Not good after one days use 😞

Add my fustration to this, going to return my Sonos 1 I’ve just bought. Very disappointed I cant get the stereo I had with the 2 play 1’s I had before I sold one to get the Sonos 1