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russmareno
Contributor I
January 17, 2021
Answered

Not impressed at all with the Sonos Move

I recently had a Sonos one, I replaced that with the Sonos move. music and TV audio constantly skips and breaks coming from the move. I made no connection changes just replaced the one with the move. The Sonos move is 12 ft from my Sonos soundbar and 20 ft from my router all on the same floor in one room. All softwares are up to date. It's horrible.

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GuitarSuperstarAnswer
Lead Maestro
January 17, 2021

Have you tried unplugging your router or resetting your Move?

"Receive with simplicity everything that happens to you." - Rashi
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8 replies

GuitarSuperstar
Lead Maestro
January 17, 2021

Does the audio on the Move skip when you place the speaker at any location in your home or just that specific spot 20 ft from your router?

"Receive with simplicity everything that happens to you." - Rashi
russmarenoAuthor
Contributor I
January 17, 2021

All locations in the room 

GuitarSuperstarAnswer
Lead Maestro
January 17, 2021

Have you tried unplugging your router or resetting your Move?

"Receive with simplicity everything that happens to you." - Rashi
Ken_Griffiths
Ken_Griffiths
January 17, 2021

All locations in the room 

I suspect your Move is running on your routers 5Ghz WiFi band. I would perhaps reset it and switch it to run on the routers 2.4Ghz band instead ...and in the routers configuration pages set the bands channel-width to 20MHz to produce a stronger/more penetrating wireless signal for the Move to connect to.

To make things a little easier for you, prior to setup, connect the mobile controller device to the routers 2.4Ghz band too and remove the 5Ghz band from the Network settings of the Sonos Controller App (‘Settings/System/Network/Networks’).

Hope that resolves your connection issues.

    russmarenoAuthor
    Contributor I
    January 17, 2021

    Thank you all for the suggestions I'm not the most tech savvy but you made it simple I'll try and follow up with you guys in the morning

      P1553d off
      Trending Lyricist I
      January 17, 2021

      Do Sonos monitor this site, I’d be concerned if I were them,  so much dissatisfaction being expressed ?

      GuitarSuperstar
      Lead Maestro
      January 17, 2021

      @P1553d off They don’t need to be too concerned. The majority of their users are satisfied and loyal customers. Anytime you deal with wireless devices, there are always going to be some people with connection or performance issues. But they are the exception not the rule.

      "Receive with simplicity everything that happens to you." - Rashi
        SOCalistic
        Renowned Enthusiast I
        January 22, 2021

        @P1553d off They don’t need to be too concerned. The majority of their users are satisfied and loyal customers. Anytime you deal with wireless devices, there are always going to be some people with connection or performance issues. But they are the exception not the rule.

         

        Oh you speak for all Sonos owners?  Nice.  Network issues abound with Sonos on every forum or sale site that does reviews.

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