"network connection speed insufficient to maintain playback buffer"

Hi, any updates on my diagnostic?

Hi zoolander123,

If you're getting the error on your wired PLAY:5 please try a different ethernet cable. Also, please run a network speed test and ping test then reply with the results.

Tried, no difference. Apple Music is still breaking down intermittently. Apple Music is working fine on all my other devices, and everything in my home network is running smoothly, nothing has changed. Sonos was working fine for a few months and still is... except for Apple Music.

http://beta.speedtest.net/result/6120702508

At this point it would be best to troubleshoot this issue live. Please give us a call and reference case number: 170313-001366. You can find our phone number here.

Same issue here. Sonos says network speed not sufficient for buffering. Diagnostic# 7255895.

Same issue here. Sonos says network speed not sufficient for buffering. Diagnostic# 7255895.

Hi lagunaboy,

There's quite a bit of wireless interference showing up which is causing communication errors between your Sonos speakers. Please try changing the wireless channel on your Sonos system and see if that helps.

Hello Everyone,

I'm getting the same message. this thread is great as I've been able to do some troubleshooting already.
I've checked channels. My access point has been set to channel 1, and sonos has been set to channel 11. That hasn't changed anything.

Previously I was having a terrible time using Sonos at all. I had everything hard wired except for one player (2 Connects, 5 Play:1's). That worked for weeks and then suddenly stopped working - random units were dropping out and music was always stopping. Units would disappear from the room list, regrouping themselves sometimes and other times would be gone for days. I then tried turning off WiFi, which had everything working again, but only for two days. Then everything went back to this problem. Then I turned Wifi back on again and wired only one Play:1, but now I'm having the network speed not sufficient error, which I hadn't seen before. This is driving me crazy! 🙂

So now what's happening, no matter the source, is that some players will play and others will drop out, and then at other times the whole system will stop. It's 100% not bandwidth from the services.
It happens when playing Apple Music (streaming from Apple) and when using Tidal.

I've gone and played each player individually, and one, the one in the media room, is having difficultly and cuts out. It's not the one wired in.

Could you very kindly:
1) Check this diagnostic report and let me know what you see 7286666
2) Let me know if there is a way to have all devices (or ideally all but one) connected to ethernet, as I have ethernet ports at all but one location and would love for the system to be a stable as possible.

Thank you very much!!
Al

Hi, have similar problems, could you please check my diagnostics report 7706131? Thanks in advance cc

I had the greatest experience by talking to someone live. I can’t recommend this enough as he was able to tell me exactly what was going in for each unit and while we were on the phone I made changes live. Things have been working perfectly since!

I've been having the same problems with music playlists stop playing and "network connection speed insufficient" messages coming up shortly after every track it try's to play and skips to the next!!!! Really gets annoying when your trying to chill out!!!

Same problem (well the latest problem!) for me. For a few days now, every time I have attempted to connect to Sonos, I have had difficulty, and have had to restart a speaker, or router, or bridge (or today all three) to be able to get connected. Once connected things have been OK - there was a wee bit of drop out yesterday, but moving my bridge away from the router seemed to have solved that.

But today things have gone from bad to worse! I was trying to show a friend how good Sonos was, and could not get connected at all. Restarted everything, but no luck. I was at one point able to get connected, then couldn't play anything! Not Deezer, not Tunein, nor anything on my NAS - it would start a track (if I was lucky), then the error would appear..

I've taken the bridge out of the equation, and am now connecting over my standard wireless connection, and was able to get Tunein, then it stopped again. I'm not onto the line in, but am getting dropout from my other speaker. It does feel like a wifi problem, however nothing else on the network is having difficulty..

I've emailed my diagnostics number, but if there is anything else that anyone else can suggest (going cold turkey with music is not sitting well with me..) I would be eternally greatful...

Lauren

I have been using Sonos components for years with great success and few problems all of which I have been able to solve previously, but for the last couple of months I have tried everything I have read about or can think of to resolve the cut out and dropping of my music. I have restarted all of my components, updated all controllers and component software, changed network cables, reviewed the local version of the diagnostic by going to http://:1400/support/review, restarted my router, checked and reset channels, rebooted my music server (vortex box). I find that I can listen to streaming music across all devices from the Amazon and other streaming sources most of the time with no problem but not so with FLAC files from the vortex box player. (I have never had this problem before). The Vortex box player streams music well when only 4 devices are set to play but as I add other devices, in any order, it begins to falter, drop music and give me the infamous message "network connection speed insufficient". I have run out of ideas and would appreciate assistance. I submitted a diagnostic:
number 8147214.

Hi - I am having this same difficulty and it is becoming unbearable. I have switched channels, rebooted my router about four times, restarted every Sonos component and I am still having difficulties. My diagnostic is 8196664. Help!

I have the same issues. Rebooted my router. It works fine for a few days but then it starts having issues again. My diagnostic number is 8218058