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Dave_4
Contributor I
January 20, 2014

"network connection speed insufficient to maintain playback buffer"

I've been having the same problems with music playlists stop playing and "network connection speed insufficient" messages coming up shortly after every track it try's to play and skips to the next!!!! Really gets annoying when your trying to chill out!!!
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    72 replies

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    zoolander123
    Lyricist III
    February 21, 2017
    Already did, tested all channels, restarted and reconfigured my WIFI... I have no issues with streaming FM channels or from my Apple TV, just with Apple Music it seems.
    Stephane L
    Lyricist III
    February 22, 2017
    Already did, tested all channels, restarted and reconfigured my WIFI... I have no issues with streaming FM channels or from my Apple TV, just with Apple Music it seems.
    Hi zoolander123,

    I took a look at the diagnostic but it was a blank one, could you please submit another one?

    Having the same issue with playback. thought internet speed may be an issue but not sure. Diagnostic # is 7113557.
    Hi shivuns,

    From the diagnostic, I see interferences on your Connect. Could you please describe me its position?
    - Type of support it is sitting on :
    - The distance between your Connect and your router :
    - Do you have a cordless phone or any other wifi device less than 50 cm from your Connect ?
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    zoolander123
    Lyricist III
    February 22, 2017
    Your confirmation number is: 7128840.

    Already did, tested all channels, restarted and reconfigured my WIFI... I have no issues with streaming FM channels or from my Apple TV, just with Apple Music it seems.
    Hi zoolander123,

    I took a look at the diagnostic but it was a blank one, could you please submit another one?

    Having the same issue with playback. thought internet speed may be an issue but not sure. Diagnostic # is 7113557.
    Hi shivuns,

    From the diagnostic, I see interferences on your Connect. Could you please describe me its position?
    - Type of support it is sitting on :
    - The distance between your Connect and your router :
    - Do you have a cordless phone or any other wifi device less than 50 cm from your Connect ?
    Arne S
    Sonos Staff
    February 23, 2017
    Your confirmation number is: 7128840.


    From the diagnostic I can see that also the wired PLAY:5 seems to have issues. Where exactly is this PLAY:5 wired to? Would it be possible to short explain what is connected where?

    I would also like to do a short test to confirm it is not a problem on the WIFI:

    - separate the Stereo pair living room again
    - playback apple music on the wired Sonos speaker and check if the problem persists on the wired unit
    - feel free to submit another diagnostic

    If the wired device shows the same issue we can rule out any WIFI issues
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    zoolander123
    Lyricist III
    February 23, 2017
    Diagnostic #7130524

    My 5 is plugged into a 4-port switch, which is connected to my Apple Airport. I tried plugging it directly onto my Airport but same issue.

    I separated the stereo pair and tested on the wired 5, Apple Music is still breaking up. Apple Radio and everything else works fine though, seems like it's only an issue with Apple Music.

    Your confirmation number is: 7128840.


    From the diagnostic I can see that also the wired PLAY:5 seems to have issues. Where exactly is this PLAY:5 wired to? Would it be possible to short explain what is connected where?

    I would also like to do a short test to confirm it is not a problem on the WIFI:

    - separate the Stereo pair living room again
    - playback apple music on the wired Sonos speaker and check if the problem persists on the wired unit
    - feel free to submit another diagnostic

    If the wired device shows the same issue we can rule out any WIFI issues
    Nikenbot
    Lyricist I
    February 26, 2017
    Hello. I'm having the same problems with the network. The sonos app keeps skipping and saying "network connection speed insufficient to maintain playback buffer" when playing from a playlist on my iPhone. I've tried grouping and ungrouping rooms, but it still occurs in both rooms on different floors of my house (router and BOOST in the basement; Playbar, Sub, 2xPlay1 on main floor, Play3 on second floor). It seems to have started after the last update to the sonos app. I purchased the BOOST to see if that would help, but it doesn't. Radio stations work well. I've changed channels to 6 and 11 on the app, but it doesn't seem to make a difference. I have a signal booster on the main floor that I unplugged to see if it was interfering, but it didn't make a difference. I've submitted diagnostics 7139393. Hope you can helped! Sonos has been flawless until now!
    zoolander123
    Lyricist III
    March 6, 2017
    Hi, any updates on my diagnostic?
    Jeff S
    Jeff S
    Retired Sonos Staff
    March 9, 2017
    Hi, any updates on my diagnostic?

    Hi zoolander123,

    If you're getting the error on your wired PLAY:5 please try a different ethernet cable. Also, please run a network speed test and ping test then reply with the results.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Jeff S
    Jeff S
    Retired Sonos Staff
    March 9, 2017
    Hello. I'm having the same problems with the network. The sonos app keeps skipping and saying "network connection speed insufficient to maintain playback buffer" when playing from a playlist on my iPhone. I've tried grouping and ungrouping rooms, but it still occurs in both rooms on different floors of my house (router and BOOST in the basement; Playbar, Sub, 2xPlay1 on main floor, Play3 on second floor). It seems to have started after the last update to the sonos app. I purchased the BOOST to see if that would help, but it doesn't. Radio stations work well. I've changed channels to 6 and 11 on the app, but it doesn't seem to make a difference. I have a signal booster on the main floor that I unplugged to see if it was interfering, but it didn't make a difference. I've submitted diagnostics 7139393. Hope you can helped! Sonos has been flawless until now!

    Some of your Sonos components have lost their network addresses. Usually rebooting your router and all Sonos units fixes this. Also, take a look around and in between your Sonos units for any third party wireless devices which could be causing interference. Common source of interference include cordless phones, wireless baby monitors, wireless printers, wireless cameras and wireless routers. Try moving any such device away from your Sonos speakers and see if things improve.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    zoolander123
    Lyricist III
    March 11, 2017
    Hi, any updates on my diagnostic?

    Hi zoolander123,

    If you're getting the error on your wired PLAY:5 please try a different ethernet cable. Also, please run a network speed test and ping test then reply with the results.

    Tried, no difference. Apple Music is still breaking down intermittently. Apple Music is working fine on all my other devices, and everything in my home network is running smoothly, nothing has changed. Sonos was working fine for a few months and still is... except for Apple Music.

    http://beta.speedtest.net/result/6120702508
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