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lasseman
Contributor I
May 2, 2021
Answered

My dog ate my sync button, can I get a new one?

Hi, long time Sonos user w/ multiple products with a very unusual question. We have a new aussiedoodle pup who is very curious.. recently we found him chewing on something under the couch. Lo and behold, he managed to scrape off the sync button for our Sonos Sub and mangle it good. He didnt swallow it.. but I sure could use a replacement. 

 

Sonos.. or anyone, could you help me get a new sync button for a Sonos Sub Gen:1?

 

We will try to keep Zorro away from it. Zorro thanks you in advance.

 

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Corry P
Corry PAnswer
Sonos Staff
May 5, 2021

Hi @lasseman 

Welcome to the Sonos Community!

I’m afraid the answer is a straight-up “no”.

Although we do have the options set up in our systems to supply some parts (the rubber feet on Play:3 and power cords the main examples), supplying a new hardware button for a discontinued product (that would need to be taken apart for the button to be fitted) just can’t be organised (we don’t have spares, for a start).

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

controlav
controlav
Lead Maestro
May 2, 2021

I think I have used my Sub’s sync button exactly once, if my dog ate it I’m not sure it would be a big problem.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    ratty
    ratty
    May 2, 2021

    Well, at least it makes a change from “the dog ate my homework”.

      Airgetlam
      Airgetlam
      May 2, 2021

      Could be just a visual thing, both my Subs are not in a place that can be seen, but if his Sub is in a place that it can indeed be seen, I can understand the desire. Which is probably why the puppy dog could have eaten it. 
       

      Bruce
      Corry P
      Corry PAnswer
      Sonos Staff
      May 5, 2021

      Hi @lasseman 

      Welcome to the Sonos Community!

      I’m afraid the answer is a straight-up “no”.

      Although we do have the options set up in our systems to supply some parts (the rubber feet on Play:3 and power cords the main examples), supplying a new hardware button for a discontinued product (that would need to be taken apart for the button to be fitted) just can’t be organised (we don’t have spares, for a start).

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Stanley_4
      Stanley_4
      Grand Maestro
      May 6, 2021

      Maybe go to ebay and look for dead Subsystems being parted out?

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