Enthusiast II

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Move - standby question

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Having just received the Move, a few questions related to the device in standby:

1. Will it automatically enter a sort of power standby if not used and no music is playing? If so, at what interval?

2. Can it be woken from standby By playing to it From the app, without physically interacting with the Move?

Experience thus far is inconclusive as when let powered on but not in use, the app seemed to reflect it was unavailable, but when I entered the room the lights on Move remained on.

If I power off using the rear button, it then doesn't appear that it can be reached from the app or powered on remotely.

As a result I'm not clear which is the best/correct method of entering standby. My preference would be to simply leave it powered 'on' and have it enter a low power sleep state until music is played to it or I physically press a button to wake.

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Ken_GriffithsAnswer

twuk,

I'm still playing with my new Sonos 'Move'. I personally think it’s brilliant. I have been gathering together some information about it and here is what I have found so far...

My understanding is that when the “Move” is sat on its 'powered-on' charger loop, it behaves like any other indoor Sonos speaker and is in a 'wait state' and ready to play at any point. There is no automatic'standby'/'power-off' whilst the charger loop is supplying it with AC power.

When the 'Move’ is off its charger loop and running on its built-in battery, then I understand it's 'power state' behaves differently when not playing. It has two 'power-down' states, one of which I will perhaps call “standby or sleep mode” and the other is “powered off” completely.

The 'Move' can be put into standby/sleep mode, by a single quick press on the top rear power button.
The 'Move' can be powered off by a long (5+ second) press on the same power button.
The 'Move' running on battery seems to fall into 'standby/sleep mode' after approx. 30 minutes of inactivity. I don’t know if it then powers off completely, but suspect it would, particularly if the battery reaches a low point where it needs to be re-charged.

I think when the speaker is 'powered off' it can be brought back to life by either placing it back on the charger loop or pressing it's power button on the rear (assuming the battery hasn’t drained).

When it’s running on battery and in standby/sleep mode I have found the 'Move' can be woken in these different ways...

By returning it to the charger loop
By pressing the rear top power button
By simply opening the Sonos App connected to the same Sonos Household. (The App must have been closed completely not just brought into focus on screen for that to actually work).
It may also wake itself up to receive updates (not sure, but have seen that mentioned online?)

So this is from the things I have read and played with so far, but you may need to just double check the information, as presumably things maybe subject to change to what some users have already mentioned online.

You may also find the following information helpful about the three buttons on the rear of the 'Move' device...

Power Button (Top)

A short press will put the 'Move' to sleep
A long press will power off the 'Move' completely

Wifi/BT button (Middle)

A short press will toggle Bluetooth mode or WiFi mode
A long press in BT mode will enable it's BT pairing mode

Infinity Button (Bottom)

A short press will start pairing mode for the Controller connection during initial setup.
A long press will activate a snapshot button Diagnostic (you will see the LED switching colors, press the same button once more to get out of this mode). I’m still trying to find out more about this particular feature.

Anyhow I hope that information helps you with understanding your new Sonos device.

I’m sure we will ALL discover even more about this new Sonos product in the coming days and weeks.

Show previous replies

Ken_Griffiths

jm9843,

I mainly use iOS, that’s true, iPhone XR and iPads (x2), but my Wife and I do have an Android Tablet that is running version 8.1 Oreo but that’s mostly used as a spare..

In respect to the Move switching networks, I have set mine up to run on my main WiFi, my mobile MiFi (mobilenet) device and my iPhone XR hotspot (see screenshot)… its mostly connected to the home main 5ghz WiFi band.

If I take the Move away from the home, out of range, or switch off the home WiFi, it immediately jumps to one of the other previously setup connections (whichever one I choose to make available). It seems not to have any difficulty in finding any of the other networks. I’ve not seen a case where the speaker becomes unresponsive, at least I’ve not noticed that, but it’s not something that I have extensively tested here.

J

jm9843

Lyricist III

Re: Sonos Move coming out of Sleep mode on its own and becoming unresponsive requiring a complete power down.

I had some time last night to setup a tripod with my phone to demonstrate this problem from beginning to end in moving pictures. There are two videos because the camera app on my Pixel phone automatically split the video at the 4 GB mark. I assure you that there is no editing.

I put the Move into Sleep mode at 0:55 of video 1
The Move comes out of Sleep mode on its own at 15:28 of video 1 after 14:33 had elapsed since going into Sleep mode
I demonstrate how the Move has become unresponsive and requires a complete power down at 2:25 of video 2

I’m going to contact Sonos support via email and see what kind of response I get before making a determination whether to return the Move to the retailer. Unfortunately, this problem has a really negative effect on the UX of an otherwise nice speaker.

cc: @Ryan S

Ken_Griffiths

jm9843,

i assume it wake’s up to check for updates or IP address lease-renewal. Here is something to try.. add the Move’s IP address to the routers DHCP Reservation Table and see if that fixes the issue of it losing its connection. It’s not unheard of that some routers can lose track of IP addresses .. one example is the netgear nighthawk routers are known for that type of issue. I’m wondering if reserving the IP address will prevent it losing its way.

Hope that helps to fix it for you, it’s certainly worth a try.

J

jm9843

Lyricist III

jm9843,

Here is something to try.. add the Move’s IP address to the routers DHCP Reservation Table and see if that fixes the issue of it losing its connection.

Thanks for the suggestion. I reserved a static IP address for the Move on my router (Nest WiFi), did a complete power down and back on, but unfortunately it made no difference. The Move still comes out of Sleep mode and becomes unresponsive after a short period of time.

Another data point: for these tests the Move has been connected to my main Nest WiFi router (i.e. NOT one of the mesh “point” devices) and on the 5GHz band. Throughput to the Move seems to hover on average around 100 Mbps.

Fwiw, I’ve had zero issues with the Nest WiFi with regard to any speed or connectivity issues with any other device. At this point I consider this to be a pretty bad bug with Sonos/Move which I guess isn’t entirely surprising given that this is their first product that doesn’t operate 100% of the time on mains electricity or have the option to run in the “Boost configuration” for that matter. They’ve got to get it sorted though.

Ken_Griffiths

jm9843,

Ah now it makes a little more sense to me, as I was going to ask what WiFi router system you were using… you can perhaps see what I think about Google Nest WiFi set alongside Sonos devices in this thread…

https://en.community.sonos.com/setting-up-sonos-228990/general-connection-question-6834906#post16387349

The simple fact that there is no control over their channel settings is the simple reason I would personally never choose to use them with Sonos. I prefer a system where the user has complete control over channel selection. Sonos uses mDNS broadcasts to communicate and that operates best when all devices are on the same WiFi channel.

My thoughts are, if you “turned off” your Nest hub satellites and stuck to just using the main Nest router hub only with everything setup and working on that hub, your Sonos problems would likely disappear.

Even folk constantly moving about the home can cause the WiFi channels to change. It’s a pity there is no way to fix all the hubs to the same channel.

I

iptaylm

Lyricist I

Just spent our first pool day with a pair of Move’s I received on Friday. First of all these are great speakers and being able to connect via our WIFI is awesome. No more bluetooth speakers dropping out and these did not disappoint. Battery life we averaged about 6 hours of use in each speaker, the volume went from 6 to 10 pretty much all day long at the pool. As things wound down I had to go grab the charging cradles to keep the party going. Very happy.

S

szymonsz44

Lyricist I

twuk,

I'm still playing with my new Sonos 'Move'. I personally think it’s brilliant. I have been gathering together some information about it and here is what I have found so far...

My understanding is that when the “Move” is sat on its 'powered-on' charger loop, it behaves like any other indoor Sonos speaker and is in a 'wait state' and ready to play at any point. There is no automatic'standby'/'power-off' whilst the charger loop is supplying it with AC power.

When the 'Move’ is off its charger loop and running on its built-in battery, then I understand it's 'power state' behaves differently when not playing. It has two 'power-down' states, one of which I will perhaps call “standby or sleep mode” and the other is “powered off” completely.

The 'Move' can be put into standby/sleep mode, by a single quick press on the top rear power button.
The 'Move' can be powered off by a long (5+ second) press on the same power button.
The 'Move' running on battery seems to fall into 'standby/sleep mode' after approx. 30 minutes of inactivity. I don’t know if it then powers off completely, but suspect it would, particularly if the battery reaches a low point where it needs to be re-charged.

I think when the speaker is 'powered off' it can be brought back to life by either placing it back on the charger loop or pressing it's power button on the rear (assuming the battery hasn’t drained).

When it’s running on battery and in standby/sleep mode I have found the 'Move' can be woken in these different ways...

By returning it to the charger loop
By pressing the rear top power button
By simply opening the Sonos App connected to the same Sonos Household. (The App must have been closed completely not just brought into focus on screen for that to actually work).
It may also wake itself up to receive updates (not sure, but have seen that mentioned online?)

So this is from the things I have read and played with so far, but you may need to just double check the information, as presumably things maybe subject to change to what some users have already mentioned online.

You may also find the following information helpful about the three buttons on the rear of the 'Move' device...

Power Button (Top)

A short press will put the 'Move' to sleep
A long press will power off the 'Move' completely

Wifi/BT button (Middle)

A short press will toggle Bluetooth mode or WiFi mode
A long press in BT mode will enable it's BT pairing mode

Infinity Button (Bottom)

A short press will start pairing mode for the Controller connection during initial setup.
A long press will activate a snapshot button Diagnostic (you will see the LED switching colors, press the same button once more to get out of this mode). I’m still trying to find out more about this particular feature.

Anyhow I hope that information helps you with understanding your new Sonos device.

I’m sure we will ALL discover even more about this new Sonos product in the coming days and weeks.

After my Sonos Move goes to ‘stand-by’ mode the only way to turn it back on is by pressing power button at the back. Going to the app doesn't wake it up and its not available otherwise. Thats really annoying as I have to physically turn it on every time. Any solutions?

Ken_Griffiths

After my Sonos Move goes to ‘stand-by’ mode the only way to turn it back on is by pressing power button at the back. Going to the app doesn't wake it up and its not available otherwise. Thats really annoying as I have to physically turn it on every time. Any solutions?

Have you tried fully closing the Sonos App (sliding it off screen) and then opening it from its fully closed state, to see if that works? If it fails, I would next try a reboot of the router and also power off the Move (hold top power button for 5+ seconds until you hear the shutdown jingle) and power it back on again and retry.

Hope that sorts it for you,

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