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127 replies

Airgetlam
December 23, 2019

Ah, you confused me with your statement of “if Sonos don’t offer some kind of explanation….”, which I thought Ryan did. 
 

In my experience, Sonos isn’t a perfect system, nor do I expect anything run by software to be bug free at all times. Over the years I’ve been a Sonos user, my experience has been that Sonos acknowledges when there is an issue, and rectifies it. Rarely as quickly as I want, but usually in line with my expectations as a project manager in a software distribution world. 
 

Sonos forum moderators have previously indicated that they read all posts, so I’m sure your unhappiness will be communicated to the appropriate people. 

Bruce
Lyricist I
December 31, 2019

what about battery life while in use. I am not getting anywhere near 10 hours while listening off charger?

Lyricist I
January 1, 2020

Hi, me too. I only get about 5hrs of playback on battery power. No where near the 10 hours as specified. Could this be due to a  faulty unit?  Is anyone else experience the same issue?

Lyricist II
January 8, 2020

Having the same issue with battery drain when completely off. Purchased the move 2 weeks ago. Disappointing. 

Lyricist I
January 8, 2020

Hi, me too. I only get about 5hrs of playback on battery power. No where near the 10 hours as specified. Could this be due to a  faulty unit?  Is anyone else experience the same issue?

I am in the same situation the battery lasts very little at medium volume, I have deactivated the LED light, and lower the bass to 1, deactivate the touch buttons, is someone going the same way?  greetings from Mexico city

Contributor I
January 13, 2020

Really disappointed with the battery on my Move, especially the drain speed when turned completely off.

Hoping a software update fixes it soon.

Contributor I
January 18, 2020

Battery life has been a BIG problem since I purchased the MOVE.  The convenience of the MOVE is great.  Sonos is a really really good system and fits our lifestyle very well.  

We have noticed all the things mentioned in this post.

. the MOVE for some odd reason turns itself on after we turned it off.  When it does this is seems to tell our main Amazon Echo device to stand down while the MOVE takes over household Alexa commands.  Again this happens randomly.

. the battery life when in use is not 10 hours, never has been.  More like 3-5 hours.

. our current situation w/ our new MOVE device is it won’t charge at all.  We put it in the cradle, the amber light notifies us that it indeed sees the charger, then does nothing.  We’ve had it in the oval charging ring for a week now and nothing.  It’s a paperweight.

 

This is what I get for buying version 1.0.  Knowing Sonos, they will solve these issues, I’m confident in that.  Meanwhile, the early adapters live with it.

Contributor I
January 19, 2020

I want to post an update.  I found a post on another site that said if your SONOS MOVE is unresponsive, press the power button for 60 seconds then it will come to life.  Well I did that, it did not come to life, UNTIL I reset it on the charging cradle, than boom.  My sonos windows app, saw it, said it was at 100% power and I’ve used it today.  Still only got about 5-6 hours out of it, but at least it’s working again.

 

Trending Lyricist I
January 21, 2020

Adding my voice to this topic.  My Move when fully powered down with long press of Power Button + Beep, will suffer battery drain from 100% down to 65% over 6 days.   Unit was listed as offline the whole time in the Android App.  It was free standing not docked on power ring.   No other battery device I own losses anything like this much charge over such a short period.  If Sonos is listening to this topic - please fix.  

Local Superstar
January 21, 2020

If a device is powered fully off by a long button press, for me it should no longer respond to any remote commands and should be completely off (no WOL equivalent) and require a button press to switch it back on.  It should still be in the very high nineties a week later.