Move: Battery Drain Test

Received the Move 2 week a ago and i wish I had seen this trend. I will tell everyone NOT to buy this product. Battery shelf life is way too low and when in use can last 3-4h, so far away from what sonos claims. I think a lawsuit is justified, any lawyer out there to help all of us??

Having the same issue with the Move battery, very disappointing…

I buy mine last December in Black Friday and Im seriously thinking about the return.

With the announced Roam portable speaker, I wonder if it will have this same issue. A 4-5% per day self-discharge would be horrible for a speaker that doesn’t even come with a charging dock in the box (you need to buy it seperate)… 

If the issue is fixed, hopefully that fix can be pushed to the Move (if it was software and not a hardware fix).

10 days for the Roam on standby.

My Move battery drains from full to empty in 3 weeks. 

I just called the support line. Waste of time, guy sounded clueless and a summary of the call is the battery drain issue is normal get over it. 

The support page gives an email address for the CEO, no doubt it goes to a bureau or secretary at best. If enough people email it though, they might start to listen? Ceo@sonos.com

Can't believe how crap their customer service is.

Thats certainly better than the Move on standby but the issue is when the speaker is completely off its still draining.  

Standy its still reachable in app, etc…  so needs to maintain connection to wifi…  understandable that power is still used but a hard off should drain little power while off.  

The issue with the move is that it still discharges quite a bit while  completely off and not in standby.

I also have this problem. Of course my Sonos is out of the window for returning. It seems as if my $400 wireless speaker has now become a wired speaker. I thought maybe it was me leaving it on or something and so I didn't bother to look into it until too late.

For the ROAM when I put it completely off by pressing the power button for 5 seconds, the battery drain problem is not serious at all… However, for the MOVE when I did the same, it dead in around 4 to 5 days even I didn’t use it…

Anyone experienced the same?

I purchased a MOVE one month ago and I’m having the same battery drain issues.  Fully charged but moved off base and turned off -- battery drain of about 15% per day while not in use.  Completely dead within a week.  I called Sonos support and the representative noted:

(1)  A 15% drain per day =  7 to 8 days of charge being held.  7 to 8 days = 168 to 192 hours.  Therefore this actually exceeds the 120 hour battery charge life Sonos advertises.

(2)  He said the MOVE is an “early generation” rechargeable portable speaker for Sonos.  They now have released the ROAM which has better battery life, because it’s a newer model with improved software etc.  I suppose I should appreciate his honesty -- he’s telling me “it is what it is” with the MOVE.  Just wish I hadn’t spent $400 to learn this lesson.

So….  Looks like I’ll be charging my MOVE every week, until the battery loses its recharge ability.  Then I’ll buy a different portable and the MOVE will stay 100% on the charging base.  At least I’ll get great sound in the meantime.

@BigEngine - just for clarification, did you power off your ‘Move", off its charger-loop and by holding the rear top power button for 5+ seconds until you heard the power down "descending" tones and did you then leave it off the charger all the time?