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127 replies

Lyricist II
Jan 27, 2021 3:56 AM UTC

One year and still the same issue. I tell people not to buy this speaker now. Disappointing for the price. 

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Local Superstar
Jan 27, 2021 7:53 AM UTC

Sonos read all posts so you have to accept you are being ignored now.

If you are really only getting those battery drain figures @Steve9912 you are in a small minority.  Even though they are much bigger than they should be, they are much smaller than others.

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Avid Contributor II
Jan 27, 2021 7:55 AM UTC

levir03

‘I’m having to charge every 2-3 days with about 60-90 minutes of total use and the rest of the time on standby.’

I think I’m getting longer playback than that but on standby over-night, I lose about 20-30%. Quit a lot, considering I think.

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Trending Lyricist I
Jan 27, 2021 9:12 PM UTC

@sjw if you read my post, my numbers were with it in the OFF state (5 second press on the off switch). 2 of them are the same values. In general, it’s easy to pop the battery out for storage. Just do that.

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Local Superstar
Jan 27, 2021 10:21 PM UTC

I did read your post, have you all of the others from using who are also completely powering down their Moves (long button press) and are still getting ridiculous battery drain?

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Lyricist I
Jan 27, 2021 11:16 PM UTC

I tried powering it down manually - the drain was definitely less noticeably but still happened. With it without powering it down manually, I found that my device also wouldn’t wake up without me manually turning it on first (i.e walk over and physically press the power button on the device) so it also defeats the purpose for having it enter sleep mode if it doesn’t activate from the app (especially with the power drain). 
 

Even went back and forth with Sonos customer support testing out different things.  I have those results in my email chain but basically it was disappointing results.  They didn’t offer any solutions and at the end; basically just said the device was operating as expected and there wasn’t anything wrong with it. 
 

All in it was disappointing and poor value given my usage so I returned the device for refund. I don’t recommend the product even if it was on sale. 

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Lyricist I
Jan 28, 2021 12:05 AM UTC

@goalsux I agree, very poor value for my use case as well.  My intent was to keep on a shelf in the bathroom to listen to 15 mins a day while I showered, and ideally only take it down every week to 10 days to charge.  Pulling it down every few days is a deal breaker, especially at the price point.  It’s going to be infinitely easier and more economical to just connect to my $80 Bose SoundLink over bluetooth.

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Local Superstar
Jan 28, 2021 7:51 AM UTC

@jamrolu,….. team is working on an issue where sometimes the Move will power back on after it’s been shut off, which has caused some issues with these tests.

This is from back in the days that Sonos responses were more than they are now.

Hi folks! I can imagine how inconvenient it is to all of you and we really appreciate your patience. Just to let you know that the issue is open and the designated team are still working on it. We’ll keep you posted here. 


There was even this too.

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Feb 2, 2021 7:24 PM UTC

Having the same issue with the Move battery. I spoke with a Sonos rep via webchat recently and was told the battery drain is nothing unusual. Yeah right. No other device I have ever owned has this issue.

Going to try to return to the point of sale and won't buy another Sonos product just because of the perceived lack of care for everyone on this thread.

Shame because the One I own is a brilliant speaker. 

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Lyricist I
Feb 3, 2021 9:57 PM UTC

I am as aggravated as anyone over this entirely unacceptable battery drain.  Fact is that they are selling every one they can make, and their stock price is up 80% over the past 6 months.  Putting out bad products will catch up to them at some point but for now don’t hold your breath for anything to happen.

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