I've seen this question a few times, but cannot find a solution and would like my system checked out. I have a Connect, SUB, and three PLAY:5's. The system is set up to have 3 groups, and I run them connected to one another 90% of the time. I have no issues with the services or other inputs, however, my TV and streaming inputs are a hit-or-miss thing. When I last moved, I upgraded my internet signal and speed to be at 100mbps and I have connected the CONNECT with ethernet directly to the modem/router, so that shouldn't be an issue. I have line in coming from either the TV or from the cable box. In both cases, every once in a while, I get a garbled/cutting out of the sound. It recovers, but it is extremely annoying. I have to keep it on Automatic to have a decent watching experience, as if i change compression, the lip sync is terrible. I sent some diagnostics to the support team and have usage data on, so im hoping you can see that information and make an assessment. my last diagnosis send was confirmation number 4663215. I've tried using wireless with the connect, using different AV wires, plugging into PLAY:5s directly and bypassing the CONNECT, changing wireless channels (although if there's a trick to this specifically based on my new wireless system, and even using a separate receiver! ( please check the wireless signals? out) and multiple input sources. In my old place, I gave up on it. I thought I had it hooked up in a way to be able to enjoy it, and it works most of the time, but now has begun clipping and dropping all the time and I have to turn it off until I get it fixed because it is so frustrating. Please let me know if there's something im missing or if I need to sell the CONNECT and get a playbar, or whatever the best solution would be. I just want to be able to watch cable or ROKU without the sound dropping. Love these products, but this one problem is a big bear.
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