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Ryan S
Retired Sonos Staff
Jan 22, 2020 3:20 PM UTC

End of Software Support - Clarifications

  • Dec 8, 2022 11:29 AM UTC
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End of Software Support - Clarifications

We announced yesterday that some of our oldest Sonos products will be moving into a legacy mode in May of 2020. Our commitment is to support products with regular software updates for a minimum of five years after we stop selling them, and we have a track record of supporting products far longer. 

Here is some public information we’ve shared, gathered into one place to respond to some of your questions in one easy thread, so that people can find the correct information easily.

Beginning in May, software updates and new features from Sonos will only be delivered to systems with only modern products.

After May, systems that include legacy products will continue to work as before - but they will no longer receive software updates or new features. 

Sonos will work to maintain the existing experience and conduct bug fixes, but our efforts will ultimately be limited by the lack of memory and processing power of these legacy products.

We don’t expect any immediate impact to your experience, but access to services and overall functionality will eventually be disrupted, particularly as partners evolve their own services and features. 

 

Customers with both legacy and modern products have time to decide what option is best for them. You can continue to use your whole system in legacy mode - in this case, it will stop receiving updates and new features. 

You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. We’ll have more information on how to do this in May when you can take that action.

Another option available to all customers with legacy products is to take advantage of the Trade Up program, which allows you to upgrade older Sonos products to modern ones with a 30% discount. Trade Up will be open to customers at any time should they decide to upgrade. 

We recognize this is new for Sonos owners, just as it is for Sonos. We are committed to help you by making options available to you to support the best decision for your home.
 

If you have any further questions, please don’t hesitate with asking.

Update 2/22: A message from our CEO

We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.

While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.

Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.

If you have any further questions please don’t hesitate to contact us.

 

Patrick Spence
CEO, Sonos

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4256 replies

Feb 7, 2021 8:53 PM UTC

the back speakers would really serve the purpose of bringing the dialog closer to the listeners.  

 

It would actually serve the purpose of making the dialogue sound like it is coming from behind you, while people 's lips moved in front of you. That seems like a weird outcome to be aiming for. 

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Trending Lyricist I
Feb 8, 2021 12:51 AM UTC

the back speakers would really serve the purpose of bringing the dialog closer to the listeners.  

 

It would actually serve the purpose of making the dialogue sound like it is coming from behind you, while people 's lips moved in front of you. That seems like a weird outcome to be aiming for. 

The position of the voices won’t be a problem because the speakers will be more to the side than behind and I can adjust their volume.  The soundbar has extensive beaming capabilities to create surround images from the front so the additional speakers would just blend in.  I know that works because I’ve already experimented with a little bluetooth speaker and it worked fine except for the lag.

A Sonos home theater speaker attached to the TV’s optical output or to the TV’s HDMI (ARC) port is required to create a surround setup.

The miscommunication here is I’m not trying to create a true surround setup and I don’t care about voice control since my TV already has that.  The Yamaha can beam a variety of surround patterns so I’m content with a “hybrid” surround system bringing the sound of voices closer through side Sonos speakers I can control independently.  I contemplate doing that by running the analog TV output into the line-in of a Port and grouping the Port with left and right SL Ones.  

I’m going through these gyrations because the Yamaha doesn’t have any capability for external speakers but I’d rather not replace something I paid $1500 for a couple of years ago.  Another benefit is the ability to expand my existing Sonos S1 system into that room via Airplay.  I would run the Port’s optical output to the soundbar and just select that as the source when listening to music.

 

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Trending Lyricist I
Feb 8, 2021 3:01 AM UTC

So what sort of audio out does the soundbar have, that you would connect to a Port's analog stereo input ? It is unusual for a soundbar to have any sort of audio out.

HDMI Arc Out.  You can buy an HDMI audio extractor on Amazon for $20-30.

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Feb 8, 2021 2:59 PM UTC

If for no other reason, the audio lag on the Sonos line-in would make sync with the Yamaha audio difficult, if not impossible.

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Trending Lyricist I
Feb 8, 2021 3:48 PM UTC

If for no other reason, the audio lag on the Sonos line-in would make sync with the Yamaha audio difficult, if not impossible.

Actually, that has not been my experience with line in from other devices but it is certainly a factor to take into account.  I’ve used line in from the cable box to share TV sound in other rooms with Connects, and didn't notice any lag.

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Feb 8, 2021 4:42 PM UTC

If for no other reason, the audio lag on the Sonos line-in would make sync with the Yamaha audio difficult, if not impossible.

Actually, that has not been my experience with line in from other devices but it is certainly a factor to take into account.  I’ve used line in from the cable box to share TV sound in other rooms with Connects, and didn't notice any lag.

Do you mean line out from the cable box?  What type of line? Connected to more than one Connect?

So the setup you are considering has TV connected to Yamaha soundbar (connected how?).  The Yamaha soundbar plays the TV sound.  It simultaneously outputs an audio out identical to what it’s playing, from an HDMI-ARC connection.  This would go through an audio extractor./ DAC to produce a stereo analog output to feed the Port’s line-in.  By grouping the Port with the One SLs you hope to have the same audio playing on the Yamaha soundbar and the One SLs.

Is that correct?  Or total misunderstanding on my part?

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Trending Lyricist I
Feb 9, 2021 2:42 PM UTC

I think I may have confused you by mixing apples and oranges.  

In the past in a different room I ran HDMI output from a DirecTV box to a TV, plugged the analog output from the DirecTV box into the line-in of a Sonos Connect, and plugged the optical output from the Connect into a receiver.   That way I could play the line-in of that Connect in other rooms.  In the room where the TV was, the TV speakers were sort of a middle channel with the other speakers in that room. I experienced no noticeable lag among the TV speakers, the receiver and the Sonos speakers in other rooms.

The puzzle I’m trying to solve now is twofold. I want to (a)  extend an entirely S1 Sonos system into a new room, and (b) figure out a way to add wireless surround speakers to an otherwise quite good sound bar which doesn’t have that capability.  Wireless surrounds because there isn’t any way to wire anything in that room at this point.

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Lyricist I
Apr 25, 2021 2:08 AM UTC

Well my Sonos speakers got made redundant overnight without any prior warning or knowledge and then Support blamed me because I had “automatically update” box ticked. Basically the speakers got a software upgrade but my old phone which ran S1 App fine can no longer control my speakers.

Extremely frustrating to become part of a planned obsolescence after spent big money on SONOS to support them when they were first released.

Their answer...buy a new phone….my answer…...when will you rinse and repeat the same thing again with a new phone that I dont even need..

Funnily enough I checked out my Spotify App and it still controls the speakers fine via my “old” phone. Its just the S1 App or the S2 App which will not download to my phone.
Thank You Spotify.

I’ll take the 30% discount if I can use it on ANY speaker system EXCEPT SONOS

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106rallye
Apr 25, 2021 7:37 AM UTC

Your problem is off topic here, since is has nothing to do with the S1/S2-split. I understand it must be frustrating that apps will stop working if you own an older phone and have stated her before that Sonos follows the makers of OS’s (Google or Apple) much more closely than other manufacturers in supporting apps on phones that OS-makers themselves have abandoned.

But. Sonos does state on the supported OS’s on their website and the end of support for your phone from the maker of it’s OS was probably some time ago, so you could have anticipated this, indeed by locking updates to apps on your phone and the system.

I have however read that if you own an iPhone @controlav’s app will make it possible to command your system on an out of OS-support iPhone.

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Lyricist I
Apr 25, 2021 7:49 AM UTC

The problem I have is that I knew the app was unsupported but that S1 would continue to work, just that their would be no updates.

That was quite a few months ago and everything worked OK. Support said that overnight a SONOS update made my speakers incompatible with the S1 app and I couldn't “roll" it back.

Support still says that S1 will work on old speakers but it was my fault because I had “automatic Updates" ticked and I agreed to the update.

That's a long bow to stretch for anybody to think about ticking that box would make my system incompatible.

Lucky I discovered that I can still keep my phone if I just use the Spotify App to use as the control.

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