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Ryan S
Retired Sonos Staff
Jan 22, 2020 3:20 PM UTC

End of Software Support - Clarifications

  • Dec 8, 2022 11:29 AM UTC
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End of Software Support - Clarifications

We announced yesterday that some of our oldest Sonos products will be moving into a legacy mode in May of 2020. Our commitment is to support products with regular software updates for a minimum of five years after we stop selling them, and we have a track record of supporting products far longer. 

Here is some public information we’ve shared, gathered into one place to respond to some of your questions in one easy thread, so that people can find the correct information easily.

Beginning in May, software updates and new features from Sonos will only be delivered to systems with only modern products.

After May, systems that include legacy products will continue to work as before - but they will no longer receive software updates or new features. 

Sonos will work to maintain the existing experience and conduct bug fixes, but our efforts will ultimately be limited by the lack of memory and processing power of these legacy products.

We don’t expect any immediate impact to your experience, but access to services and overall functionality will eventually be disrupted, particularly as partners evolve their own services and features. 

 

Customers with both legacy and modern products have time to decide what option is best for them. You can continue to use your whole system in legacy mode - in this case, it will stop receiving updates and new features. 

You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. We’ll have more information on how to do this in May when you can take that action.

Another option available to all customers with legacy products is to take advantage of the Trade Up program, which allows you to upgrade older Sonos products to modern ones with a 30% discount. Trade Up will be open to customers at any time should they decide to upgrade. 

We recognize this is new for Sonos owners, just as it is for Sonos. We are committed to help you by making options available to you to support the best decision for your home.
 

If you have any further questions, please don’t hesitate with asking.

Update 2/22: A message from our CEO

We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.

While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.

Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.

If you have any further questions please don’t hesitate to contact us.

 

Patrick Spence
CEO, Sonos

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4256 replies

Trending Lyricist I
Feb 7, 2021 2:19 PM UTC

So you are grouping and playing all devices with Airplay and don’t use either Sonos controller?

And what do you think of the Arc?  Do you have surrounds?

So I just looked at some of the new products.  Are you suggesting I could do a line-in to a Port from my existing soundbar and group 2 Sonos One SLs as the surrounds via AirPlay?  And conversely I could send the digital out to a different input on the soundbar to play whatever is streaming elsewhere?

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Feb 7, 2021 2:22 PM UTC

If you use Airplay you aren't using the Sonos system, just a collection of Airplay compatible speakers.

The Sonos app is a remote control not a music player.  It is completely impossible to use the Sonos app for Airplay. 

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Trending Lyricist I
Feb 7, 2021 3:13 PM UTC

I understand that, but the implication from Ken_Griffiths was I could use Airplay to run my entire Sonos system, both S1 and S2 devices if I incorporated a Sonos Play One SL with the S1 devices.

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Ken_Griffiths
Feb 7, 2021 4:33 PM UTC

I understand that, but the implication from Ken_Griffiths was I could use Airplay to run my entire Sonos system, both S1 and S2 devices if I incorporated a Sonos Play One SL with the S1 devices.

You can use any Airplay enabled App to play to a Sonos compatible product - those products can be in an S1/S2 Household and they can be grouped with any other Sonos devices.

Airplay sees the devices ‘per subnet’, rather than ‘per Household’ - so you could, just as an example, play music from the Spotify App (using Airplay) to say the Sonos Arc in the S2 Household and play the same track (in sync) to a Sonos One SL in an S1 Household ...and group either of those devices with other Sonos products within their own Households… it’s one way to play music in sync to products across both the S1 and S2 Systems.

In regards to your question about the Arc.. yes the Wife & I love it ..we have it setup with surrounds and sub on an LG C9 TV (calibrated using the rtings recommended settings). It works and sounds great.

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Trending Lyricist I
Feb 7, 2021 8:17 PM UTC

So what about my question regarding hooking my existing Yamaha soundbar to the line-in on a port, and then adding a couple of Play One SLs as the surrounds?

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Smilja
Feb 7, 2021 8:27 PM UTC

So what about my question regarding hooking my existing Yamaha soundbar to the line-in on a port, and then adding a couple of Play One SLs as the surrounds?

 

You won’t get 5.1 surround audio, only stereo output by grouping the two Sonos rooms together.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Feb 7, 2021 8:28 PM UTC

So what about my question regarding hooking my existing Yamaha soundbar to the line-in on a port, and then adding a couple of Play One SLs as the surrounds?

Impossible, I'm afraid

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Trending Lyricist I
Feb 7, 2021 8:40 PM UTC

So I don’t understand why that won’t work.  I understand the surrounds won’t be true 5.1, but the Yamaha outputs it’s version of 5.1 and for my purposes the back speakers would really serve the purpose of bringing the dialog closer to the listeners.  

And if I hooked the digital out from the Port to a separate input on the Yamaha, wouldn’t I then be able to group that with everything else in the house when I’m playing music?

I must be missing something here.

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Feb 7, 2021 8:48 PM UTC

So what sort of audio out does the soundbar have, that you would connect to a Port's analog stereo input ? It is unusual for a soundbar to have any sort of audio out.

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Smilja
Feb 7, 2021 8:50 PM UTC

A Sonos home theater speaker attached to the TV’s optical output or to the TV’s HDMI (ARC) port is required to create a surround setup.

 

TV requirements

Playbar and Playbase require a TV with a digital optical audio output.

Arc, Beam, and Amp require a TV with an HDMI ARC port in order to use Amazon Alexa or the Google Assistant to control your TV. If your TV does not have an HDMI ARC port, you can connect Arc, Beam, or Amp to a digital optical audio output using the optical audio adapter (only included with Arc and Beam). You will not be able to control your TV using voice when using the optical connection.

https://support.sonos.com/s/article/1920?language=en_US

 

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)