End of Software Support - Clarifications

Since this thread has so much history, I’ll simply say that my first and only purchase was three Sonos Ones.  Seeing this and all the topics not responded to is ending any future purchases, you lost selling 5 current speakers from me alone by Spring 2021.  Guess I will converse with you all again after Sonos goes belly up and is bought out.  Or maybe not!

@nacunis Can I ask why? Your One's are still in production and will be supported for (at least) five years after production  ends. Buying elsewhere will not get you a better guarantee, certainly not at this price point.

There's a lot to say about how Sonos communicated this from the beginning, but the unavoidable split between S1 and S2, and promising to keep supporting devices that where bought as far back as 2006 should be applauded.

I myst admit - Sonos support has been very helpful. I got all my units back to function on S1.

All, those in the community who define the Sonos customer base as those who only do streaming services versus local files for music have been clear, saying that support and product development for local collections are irrelevant, tell me a lot.  That their profits are from a userbase that only does streaming (90% of the community) are probably right.  Why should Sonos develop any code changes for only 10% of their community?  People who suggest changes don’t even get knowledge of receipt of the suggestion and for sure, as far as I can tell, there has only been one change in 3 years that I wanted, Four others remain totally unaddressed, unreceived, and not rejected.  That’s not a company I choose to do business with.    Certainly, if a speaker or system fails, I would call for support.  My issue is with product development and customer communications/

As for 106rallye, I am glad you get the service you expect.  My expectations are different and are not even being considered.  I wish you many years with Sonos.

People on this forum have been predicting the demise of Sonos for at least as long as I have been a forum member.

The most common reason given is that Sonos has not implemented some pet feature that the poster thinks is essential.

Eventually, I suppose, somebody may be right, but don't hold your breath  

I think “unavoidable” and “applauded” are 2 great words when used in the correct context. 
I have seen no data that reflects “unavoidable” challenges.

Only challenges that would have to be addressed if they were part of your goals to accomplish your project. 
Applauds for completing their project which was to get into the streaming market. To increase profits.

So, let’s look at it clearly. They wanted to get into the streaming profits and sell new items.
As a owner of 2  first generation  iPads I will tell you one way to guaranty no sales to to insure the older item can not get updates or “survive” in the ever increasing world of technology. 

Sonos executed the playbook.
They flaw with this playbook is if you have over a dozen s1 items and 1 dies and you have to replace it, the square peg does not fit in your round hole. Then why does the old customer return? They don’t. They go buy apple or google. The s1 users are now locked into a painful transition that well happen because things break. I have a lot of Sonos, but I don’t know anybody who has the money to go replace dozens of Sonos items at one time. And who would after Sonos just proven that they would push you into this position. 
Sonos didn’t do a bad thing by trying to progress, they did a bad thing by the feeling that they gave there previous customers and those previous customers are your returning customers if they continue to feel the warm and fuzzy. 
Just an observation. 

Well, glad we have revisited this one again.

I have two Play 3 and one Play 1that I purchased less than 5 years ago. I am furious that none of them work any longer. The new app keeps dropping the speakers from my system.  I will NEVER (and yes I’m yelling) buy another Sonos product again, nor will I recommend to my friends.  The post above from Sonos stated that the older products will continue to work. Liars or just poor planning? Either way, no more Sonos for me!

These speakers work perfectly.  They are even fully  supported,  not legacy. A local issue that you could resolve fairly easily if you tried rather than rant on here.