Bricked play 5

Yes 

Got the offer earlier this week, traded up and received the new Play 5 Friday.

>The latest talk is that Sonos would work it out so that you could maintain two separate systems in your home, one legacy and one modern. 

I'm not sure how I feel about that given that I have already recycled my old Play 5. Perhaps Sonos will agree to re-enable (unbrick) my recycled unit for a "small" fee. Let's be clear that Sonos could bring my recycled Play 5 back to life anytime they choose. ​​​

They need to revoke the bricking foc and leave it to us to decide what to do with it. Loyal Sonos users such as myself have jumped in and upgraded because we want the system updated.

Bricking is optional, it only happens after multiple warnings as you progress through the Trade Up process. You choose to keep what you have or brick it for a 30% discount on any Sonos or bundle.

And since that time, information from the Sonos CEO suggests that the rules might change, making the need to recycle/upgrade less desirable now. But some of us pushed that irrevocable magic button based on the infamous email that we all received. 

Claiming that we made our choice, so we should now live with it is disingenuous. I was formally explained of the impact on my system if I kept my old Play 5. If that formal explanation becomes invalid, I want to roll-back my decision to upgrade. 

Exactly. We who jumped onboard and traded up have now been mislead following these backtrack statements.

The 30 percent discount doesn't come into this. In fact high street prices already have a significant saving on the Sonos retail price so it's hardly been a brilliant deal.

Again Sonos need to do something to sort this. They've had my money and really don't give toss about my old Play 5. So let me keep it.

I’d recommend you’d discussion your situation directly with Sonos.  There are staff here, but they are obviously rather busy right now.    You probably can get a return on the speaker you bought with the 30%, and you’d be able to use it for something else. but I doubt they’ll get your recycled speaker back.

But it’s worth a shot if that’s what you want to do.

I traded before the Legacy e-mail so I can’t claim any regret there.

Folks that jumped at the first word, about a program that wasn’t happening until May, well they may have regrets and want to talk with Sonos.

If Sonos does sweeten the Trade Up deal then I might be less than happy. If that happens I’ll contact Sonos directly to discuss it, public boards aren’t the best place for that kind of thing.

Well said 

Likewise here. I too have contacted Sonos direct and I doubt anything said on the community's forum will affect their decisions to be honest.

It's a shame because every member on here now unhappy are probably the ones who helped put Sonos as the class leaders in multi room.

The deal should have been better to be honest and the response following is basically upsets others now who have jumped in and spent more money.

I am not entirely familiar with how the trade up program was sold to you, or what formal explanations were given. And therefore to what extent the latest CEO letter contradicts these explanations.

Since the latest announcement I have however read media reports saying that Sonos promoted the trade up scheme “cleverly”; implying there that while it may not have crossed legal borders, it may have come dangerously close to doing that.

As to a workable remedy, I haven’t any to offer.