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Airgetlam
AirgetlamAnswer
January 24, 2020

Who’s going to “brick” your PLAY:5? 

If you trade it in for the 30% discount on a new device, then no, it won’t work as a “dumb” speaker.

If you’re referring to the “legacy” change coming in the May time frame, it will continue to work exactly as it has been, there will just be fewer updates to it. But it won’t be “bricked”. 

Bruce
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Dr. Zoidberg
Lyricist III
January 25, 2020

I bought the Play 5 new directly from Sonos. I don't remember the exact date, but I edited my post to say "5 years ago". Alternatively, the point I'm trying to make could be stated as "This just confirms that I did not buy a Play 5 - it turns-out that I was just renting it. ​​​​​​"

    WkelkelAuthor
    Enthusiast II
    January 25, 2020

    Same here. I bought a Play 5, Play 3 and two Play 1s

    Shortly after the new Play 5 was released.

     

    WkelkelAuthor
    Enthusiast II
    January 25, 2020

    When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.

    This just confirms that 3 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.

     

     

    If you bought it 3 years ago, you bought it used.  Play:5 Gen 1 hasn't been sold since 2015.

     

     

    WkelkelAuthor
    Enthusiast II
    January 25, 2020

    Your correct 

    melvimbe
    melvimbe
    January 25, 2020

    When I traded-in (recycled) my Play 5, I fully understood that it would be deactivated and would not be able to join my Sonos network given that it’s legacy technology, with Sonos providing justification as to why it cannot mix with the modern units. However, it was never made clear that the physical line-in connector would be disabled as well. It’s a hard-wire connector and it’s remarkable that Sonos has truly bricked the device because disabling the line-in connector was wholly unnecessary.

    This just confirms that 5 years ago, I did not buy a Play 5 - it turns-out that I was just renting it.

     

    The Sonos page where you select the device you wish to trade in clearly states that the third step in the process is “Recycle - Take deactivated product to a certified e-recycling facility.”  

    The terms and conditions mention that the product is to be recycled multple times.  Most importantly:

    NOTE: ANY QUALIFYING PRODUCTS YOU PLACE IN RECYCLE MODE WILL NO LONGER FUNCTION 21 DAYS FOLLOWING CONFIRMATION OF THE RECYCLE PROCESS IN THE SONOS APP.

     

     

     

     

    Danny
      melvimbe
      melvimbe
      January 25, 2020

      I bought the Play 5 new directly from Sonos. I don't remember the exact date, but I edited my post to say "5 years ago". Alternatively, the point I'm trying to make could be stated as "This just confirms that I did not buy a Play 5 - it turns-out that I was just renting it. ​​​​​​"

       

      If you consider owning a device for a length of time, then being able to trade in for cash, a discount, or something else of value to be ‘renting’, then yes, you rented it.   I don’t see why that is a bad thing.

      Danny
      Dr. Zoidberg
      Lyricist III
      January 25, 2020

      There is no confusion whatsoever in my mind that Sonos will fully brick my Play 5 after a 21 day period, and I fully understand that I agreed to those terms. My point is that their justification for stopping updates does not justify disabling the line-in port. 

      The bottom line is that Sonos has the power to do whatever they want. They also have the power to brick my Play 5 (Gen 2) at their whim,  just because you CAN do this to your customers, doesn't mean it's the right thing to do. 

        Stanley_4
        Stanley_4
        Grand Maestro
        January 25, 2020

        The line in port isn’t hard wired to the amplifiers, it is hooked to the control board and switched to be the sound source by software. Same for the volume switch.

        With no running software there is no way to use the line in.

          melvimbe
          melvimbe
          January 25, 2020

          There is no confusion whatsoever in my mind that Sonos will  my fully brick my Play 5 after a 21 day period, and I fully understand that I agreed to those terms.

           

           

          Not sure why you said it was not clear then, but ok.

           

          My point is that their justification for stopping updates does not justify disabling the line-in port. 

           

           

          Stopping updates does not disable the line-in port.  Your acceptance of the trade in program is what did that.  You could have kept your Play:5 and continued to use the line in port.  When Sonos stops updates in May, the line in would continue...as would all the other currently supported features.  Sonos even promised to provide bug fixes as long as they could, given the older hardware.

           

           

          The bottom line is that Sonos has the power to do whatever they want. They also have the power to brick my Play 5 (Gen 2) at their whim,  just because you CAN do this to your customers, doesn't mean it's the right thing to do. 

           

          But Sonos has never said they are going to brick your play 5 (gen 2).  It’s not even something they offer to do with your approval through the trade in program.    Did you mean to say Gen 1?  That would make a little more sense, but again, it’s not being bricked unless you enter the trade in program voluntarily...which is not ‘at their whim’.

          Danny
          melvimbe
          melvimbe
          January 25, 2020

          The whole thing is a farce!

          I took the 30 percent and went for a new play 5. Its marginally better imho. I've dumped a perfectly fine Gen 1 Play 5 and given Sonos my money, based on the fact that i was told my full system wouldn't receive updates if i keep a legacy unit.

           

           

          Sonos didn’t announce that a system would not receive updates until about 5 days ago.  You entered the trade in program and got a new play:5 since in 5 days time?  

           

           

          Just to add that there’s now backtracking talk and statements from sonos talking about keeping legacy units separate from modern units so updates keep going.

           

           

          The latest talk is that Sonos would work it out so that you could maintain two separate systems in your home, one legacy and one modern. That actually isn’t backtracking as it was mentioned from the very beginning.  I have not seen any official annoucement stating Sonos would allow legacy and modern products to be in the same system and still receive regular updates.

           

          I want my brick schedule revoked so that I can keep my old Play 5. 

          Gesture of goodwill from sonos

           

          Danny
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