AirPlay issue on new Sonos One

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I just got my first product, a Sonos One. The speaker does not appear as an AirPlay option. Additionally, even though I have set up the speaker through the app, on the AirPlay screen in the app it shows “no compatible products found.”

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AirgetlamAnswer

I don’t understand how it’s not even showing up as a compatible product within the Sonos app.

I don’t understand this statement, then. Compatible with what? Can you show me a screenshot of this? If it’s showing up in the controller app as a room, how is it not compatible?

This statement might make more sense if you had said it’s not showing up as a target device in the Apple AirPlay 2 app…. as it is, I’m not sure anymore where we are.

Have you tried unplugging both speakers from power, then rebooting your router, and once the router recovers, plugging back in the Sonos speakers to power? It’s just a guess, but it sure sounds like there’s an issue with Apple seeing these Sonos Ones, and a software reboot of both the speakers and the router might clear that up.

Beyond that, I’m going to have to suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you.

Bruce

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Brinks27Author

Contributor I

I don’t have an Ethernet cable available. I set up two separate speakers at this point with the same issue. The speakers populate in the Sonos app and work for embedded content like Spotify.

AirgetlamAnswer

I don’t understand how it’s not even showing up as a compatible product within the Sonos app.

I don’t understand this statement, then. Compatible with what? Can you show me a screenshot of this? If it’s showing up in the controller app as a room, how is it not compatible?

This statement might make more sense if you had said it’s not showing up as a target device in the Apple AirPlay 2 app…. as it is, I’m not sure anymore where we are.

Have you tried unplugging both speakers from power, then rebooting your router, and once the router recovers, plugging back in the Sonos speakers to power? It’s just a guess, but it sure sounds like there’s an issue with Apple seeing these Sonos Ones, and a software reboot of both the speakers and the router might clear that up.

Beyond that, I’m going to have to suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, there are more options available for them to assist you.

Bruce

B

Brinks27Author

Contributor I

Here are screenshots. What I meant was that in the Sonos app under System the speaker shows up as a product. But when I click on Airplay under System Settings in the same app, it says “no compatible products found” despite literally listing a compatible product connected on the prior page.

Airgetlam

Have you performed the three reboots in the order I recommended?

Bruce

B

Brinks27Author

Contributor I

Yes. No change.

Airgetlam

Then I just don’t know what the issue is. It’s easy for me to say ‘it works for me’, but that doesn’t help you. I would recommend both submitting a diagnostic, and calling Sonos directly.

Bruce

B

Brinks27Author

Contributor I

Thanks. I just figured it out. I found that there was an update available (for the speaker?) in one of the apps sub menus and now it works.