Spaces & Setups

I have a sub I got second hand. I'm able to start the process of adding it to my system, but before I can add it, the app insists on updating the device. Every single attempt at updating the device has failed. I get no error codes to work with, and the device is just flashing red.So far I've tried: Updating my system as a whole Reinstalling the app Restarting the device and my router. Plugging in the sub with an ethernet cable (both before the update and mid update) Splitting my network into separate SSIDs for 2.4Ghz and 5Ghz Assigning a static IP to the sub I've been on the phone multiple times now with Sonos support and still have not found a solution. They've transferred me up to level 2 support but they have no openings in the next few months for a call.Has any one on here run into a similar issue?Does anyone have any other ideas for things I could try?

All is n the title. Thanks in advance.

We’re using the API to send playback commands to our Port, and I have noticed that the GROUP_ID is changing at random.My understanding is that the GROUP_ID is the parent which holds playback devices, unique like the HOUSEHOLD_ID.What could ever cause the GROUP_ID to change, and for what purpose, since this causes commands to obviously fail since the resource is no longer available.

Hello, i’m looking to buy the Japan set of the Sonos Beam. Japan uses 100v and has 50-60hz. Singapore uses 230v and 50hz. The beam specs are 100-240v, 50/60hz  will it work? also, should i buy the Singapore cable, or should i use an adaptor for the japan plug? 

Looking to understand if there are any issues etc.  Also are there any alternative wifi sub’s that are better and will work with the sonos amp and keff wired speakers? many thanksM

My Sonos app just updated which prompted my Sonos Move and Play 1 speakers to update. In the updating process, these two speakers are not connecting to my system with a “Not Registered “ message for both. I cannot reach tech help for assistance. Any guidance to correct this matter? 

Is there a EULA to cover the change in the way the New App manages and exposes our speakers to the Cloud and Internet?I have not knowingly agreed to a EULA that allows my speakers to:Be managed from the Cloud  Be accessible from the InternetTo the best of my knowledge what I have agreed to is that:My speakers will communicate with the Cloud for essential maintenance tasks like registration and updates Be accessible by me on my private WiFi.This paradigm shift in the way that our speaker and data is accessed should have been clearly communicated and agreed before the New App was installed. 

Could someone tell me the dimensions of ERA 300 box?Thanks in advance!!

The S2 update is one of the worst music control systems I have ever used! Please make the last version myself and over 200 of my Sonos clients loved and enjoyed available again!!! Thanks Please stop sucking!Thanks

I use my Sonos to listen to music (Spotify etc.), but I also use it as a Surround system for my TV. With the new app switching from music to TV is tiresome. Music does not switch off, I cannot find the TV sign, It only switches on one speaker, if I finally find it. It takes long to stop music/Spotify. With the old app it was much easier. Everything takes ages now. Who can give me tips?

How do I fix this?

I am sorry if this has been raised elsewhere, but prior to the release of version 80 of the Sonos app I was very pleased and happy with my system as it worked very reliably and was a welcome upgrade to my previous Libra tone.However, since the release of version 80 of this app many features have disappeared but most importantly, my Sonos move 2 is often apparently offline even when it is continuing to play streamed music, and when trying many functions I often get the message an error something went wrong, but when trying a few seconds later the error goes away. An excellent system has been turned into an absolute waste of time money and space!All of my absent my systems are up to date and my internet connection is provided by Virgin Media and my whole system is managed and controlled by a comprehensive and fully managed Ubiquiti UniFi. 

Not going to re-hash the omni-shambles the recent app updates has been but we’ve been re-assured that we can keep searching Music Library on desktop controller. Well yesterday I could search my NAS stored Music Library and today Music Library as a source has disappeared. I am seeing an update Now option. Really Sonos? Why would I do that? Music Library disappearing from Desktop controller has been a long established bug but always has re-appeared if I close and re-open program on Mac. Not now. What else will break if I update controller on Mac? Also Mac updates haven’t worked for over a year meaning had to update manually by downloading updater.

Hi Sonos Team and Community,I really like the new App and just discovered the WebApp which is a really cool additional remote control option. However the “Now Playing” screen is nor working for me - not on Chrome and not on Edge (see Screenshot below). BTW: Please also add a AppleTV App which should be quite simple now leveraging the WebApp..ThanksJesko  

I don’t want to repeat what other users already posted about missing functions (playlist,…..). Just want to add one function I am missing when you play music is the mute all button. Secondly I was hoping that in the settings for each room the “Sound” settings would be moved on top since it is more likely to change these settings more often. How often do you add or remove a speaker or rename the room? Probably never. I suggested this long time ago but Sonos is ignoring this request.It would be nice to have the quick settings like the equalizer back. I was hoping that with the new version other settings would be added when the system has it available (e.g. surround). With the new app it is very cumbersome to get there. The room list is confusing too. Especially when music groups are used and when I want to assign a different station to one of the rooms in the groups. New app seems to be very slow sometimes too compared to the old one. The volume sliders are sometimes lacking, and moving

Hallo, hier funktioniert garnichts mehr mit der neuen App. Räume können nicht mehr einzeln ausgewählt werden. Mehrmals Neustart, Funktion für Raum nicht mehr möglich. Bitte um schnelle Lösung! So ist das System komplett unbrauchbar. Reaktionszeit überproportional unerträglich lang. Bitte Rückmeldung! Moderator Edit - Translation by Google:Hello,Nothing works here anymore with the new app. Rooms can no longer be selected individually. Restart several times, function no longer possible for room. Please for a quick solution! The system is completely unusable. Response time disproportionately unbearably long.Please feedback!

Afternoon everyone, I’m building a 24’x36’ garage gym and want to build a surround sound system that will rattle your bones when lifting. I powerlift and want something that melts your face when you’re going for a personal record on deadlifts or heavy squats! I know very little about what setup would be the best to go with and was hoping for some guidance and recommendations on what you think would be the best for that. I appreciate any feedback.

Hi, Where in the new app do I find the favourite radio stations? I used this extensively in the old. And myTuner does not work anymore. The stations provided cannot be played, I get an error. I have a device with the old app and everything still works fine.

Bitte stellt die alte App im AppStore (iOS) wieder zur Verfügung!! Die neue App hat sich installiert und seitdem funktioniert gar nichts mehr!! Mein System wird nicht gefunden-neu einrichten geht auch nicht!das ist wirklich das Letzte!!!! Moderator Edit - Translation by Google:Please make the old app available again in the AppStore (iOS)!! The new app was installed and nothing has worked since then!! My system cannot be found - I can't set it up again either!this is really the last one!!!!

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

Hi, Unfortunately I've just updated to the terrible new app and can’t find where to change from Dark Mode to Light mode. Also, the recent AMA, the Sonos staff kept referring to being able to customise the home screen layout to how you like it, but i can’t find any option to do that. i’m just stuck with this awful mess. regarding the light mode, sonos give instructions in the link below, but under my app preferences settings menu, i only have general and product setup, nothing about appearance.https://support.sonos.com/en-gb/article/enable-dark-mode-or-light-mode-in-the-sonos-app Thank you in advance :)

Ive had an amp, soundbar and surround speakers working fne in the lounge. The speakers did play full music when music was playing and auto switched to surround when the TV was on. all good. But now there is no music or surround coming form the speakers. They are connected as i can hear the tone when i change the amps volume. Ive tried disconnecting the surrounds and re connecting and it says they are - but no sound. any thoughts on what i’m missing? thanks in advance. 

How can I disable Trueplay, my iPhone 7 is no longer supported, the new app just crashes and refuses to open on my chrome book, there is no option on the new app on my amazon fire tablet, and I cant seem to find it on the windows 10 desktop app?

Hey all,  Any idea how to block updates to the Windows Desktop app?   Can’t find the answer anywhere.  Thank you!!!

I posted issues about the Android app and the non-performance of the web app in the post linked below   , unfortunately with no progress yet. Today I just updated the new release, it opens a little quicker now but fails to show many graphics and artwork. Even if you leave it, the images never arrive. Here’s some screen shots showing the issue…. It also says “unable to load content” under Amazon Music….