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CuttySark
Contributor I
May 25, 2024 4:28 AM UTC
Question

Voice commands not working on Sonos beam

Hi All,

My sonos beam (in 5.1 configuration) suddenly stopped responding to voice commands- neither Alexa nor hey sonos work. I tried rebooting, forgetting sonos skill and re-enabling in Alexa app, also de registering and re registering- no avail. Voice commands are working well in all other devices- Move etc. I wonder if something is wrong with Beam hardware and it’s not able to listen to my commands anymore? it’s really annoying- and any help and guidance would be much appreciated. Many thanks

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20 replies

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Peterp1212
Lyricist II
May 30, 2024 12:23 PM UTC

I have the problem on all my voice controlled speakers and the same error message. I tried hard reset on the move and still have the error. Sounds like the only option is waiting for a bug fix!

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CuttySarkAuthor
Contributor I
May 30, 2024 1:25 PM UTC

Thank you- seems like it’s better to wait for the bug fix then. Hope sonos team are monitoring this platform and will sort it out soon!

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Bigbuddy
Lyricist I
Jun 3, 2024 11:09 AM UTC

I’m having similar issue- says that Alexa is connected even though I have unconnected from Alexa. Sonos if I reboot works for 5 mins then stops so I’m not getting error message but can’t continue to reset constantly- very frustrating. 

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kamikenze
Contributor II
Jun 5, 2024 12:19 AM UTC

iOS app and firmware updates were release today. Did your problem with adding voice assistants got resolved with it? In my case, I am still unable to add any VA service in my system. 

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Peterp1212
Lyricist II
Jun 5, 2024 12:17 PM UTC

I'm waiting on Android 

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CuttySarkAuthor
Contributor I
Jun 5, 2024 2:44 PM UTC

iOS app and firmware updates were release today. Did your problem with adding voice assistants got resolved with it? In my case, I am still unable to add any VA service in my system. 

Hi, I updated the Sonos app and tried adding Alexa again today. After all the steps (signing to Amazon etc.)the app said, ‘failed to add Alexa’ but it’s actually working on my beam now. Hope you have luck too. Cheers!

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kamikenze
Contributor II
Jun 6, 2024 1:46 AM UTC

iOS app and firmware updates were release today. Did your problem with adding voice assistants got resolved with it? In my case, I am still unable to add any VA service in my system. 

Hi, I updated the Sonos app and tried adding Alexa again today. After all the steps (signing to Amazon etc.)the app said, ‘failed to add Alexa’ but it’s actually working on my beam now. Hope you have luck too. Cheers!

It’s now working too.  What I did was to deregister the Beam in the Alexa app and disable the skill and tried reinstalling Alexa via the Sonos app. It’s weird that it appears offline in the Alexa app but works perfectly fine when I call out Alexa in my Beam.

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    kamikenze
    Contributor II
    Jun 19, 2024 7:16 AM UTC

    iOS app and firmware updates were release today. Did your problem with adding voice assistants got resolved with it? In my case, I am still unable to add any VA service in my system. 

    Hi, I updated the Sonos app and tried adding Alexa again today. After all the steps (signing to Amazon etc.)the app said, ‘failed to add Alexa’ but it’s actually working on my beam now. Hope you have luck too. Cheers!

     Is your Sonos Voice Assistant working too??  

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    Peterp1212
    Lyricist II
    Jun 19, 2024 12:19 PM UTC

    So they must be making incremental update and letting people find them on their own. Yesterday I picked up my android tablet to open a Sonos support session and voice controls set up successfully. I would suggest deleting the app then reinstalling prior to checking functionality. 

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    CuttySarkAuthor
    Contributor I
    Jun 19, 2024 12:23 PM UTC

    iOS app and firmware updates were release today. Did your problem with adding voice assistants got resolved with it? In my case, I am still unable to add any VA service in my system. 

    Hi, I updated the Sonos app and tried adding Alexa again today. After all the steps (signing to Amazon etc.)the app said, ‘failed to add Alexa’ but it’s actually working on my beam now. Hope you have luck too. Cheers!

     Is your Sonos Voice Assistant working too??  

    Hi, Yes- it seems to be working now. Cheers!

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