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CuttySark
Contributor I
May 25, 2024 4:28 AM UTC
Question

Voice commands not working on Sonos beam

Hi All,

My sonos beam (in 5.1 configuration) suddenly stopped responding to voice commands- neither Alexa nor hey sonos work. I tried rebooting, forgetting sonos skill and re-enabling in Alexa app, also de registering and re registering- no avail. Voice commands are working well in all other devices- Move etc. I wonder if something is wrong with Beam hardware and it’s not able to listen to my commands anymore? it’s really annoying- and any help and guidance would be much appreciated. Many thanks

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20 replies

UKMedia
UKMedia
May 25, 2024 9:34 AM UTC

There is a known defect with the new release and Alexa Integration but your SVC should still work.

Edit:

Can you open the Sonos App>Settings>Manage>Voice Assistants>Sonos Voice Control and make sure that your Beam is shown as Enabled?

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CuttySarkAuthor
Contributor I
May 26, 2024 4:44 AM UTC

Hi, yes I checked and the sonos voice control is enabled. Not sure what else to do. Quite frustrated already. Many thanks for your help

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UKMedia
UKMedia
May 26, 2024 6:40 AM UTC

Hi, yes I checked and the sonos voice control is enabled. Not sure what else to do. Quite frustrated already. Many thanks for your help

Have you tried removing SVC from the Beam and then re enabling?

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CuttySarkAuthor
Contributor I
May 27, 2024 10:13 AM UTC

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

 

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UKMedia
UKMedia
May 27, 2024 10:29 AM UTC

Okay.  To rule out any network issues, can you follow the steps in my article:

 

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CuttySarkAuthor
Contributor I
May 27, 2024 2:43 PM UTC

Hi, thanks- no network issues found.  All working well, except no SVC… 

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UKMedia
UKMedia
May 27, 2024 2:44 PM UTC

Hi, thanks- no network issues found.  All working well, except no SVC… 

Sorry, I’m out of ideas then.

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kamikenze
Contributor II
May 30, 2024 2:47 AM UTC

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

 

I’m having the same issue when installing Alexa and SVC.  Were you able to fix this?

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CuttySarkAuthor
Contributor I
May 30, 2024 3:07 AM UTC

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

 

I’m having the same issue when installing Alexa and SVC.  Were you able to fix this?

No fix yet… I will perhaps try hard resetting the beam this weekend as a last resort

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UKMedia
UKMedia
May 30, 2024 4:47 AM UTC

Thanks- removed SVC and the tried reading a few times but unable to- getting the same error (see screenshot). The Beam is connected to wifi and plying music ok- but unable to add SVC :(

 

I’m having the same issue when installing Alexa and SVC.  Were you able to fix this?

No fix yet… I will perhaps try hard resetting the beam this weekend as a last resort

That won't make any difference in my opinion, best to wait for the bug fix IMHO.

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