Voice assistant does not recognise Spotify

I'd say a the fact a Sonos representative replying Spotify does not (yet) work with SVC is not an opinion, but that he is stating a “technical result” in your terms. You not agreeing with the statement does not make the statement just an “opinion".

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I wonder if you had the Google Assistant setup because I definitely use that to play Spotify on my Sonos.

Everyone saying that Spotify doesn't work with Sonos in any way is simply wrong. I've had a Sonos Roam for almost a year now, and have used it to play Spotify via Google Assistant since I got it. It may be the case that it *only* works via Google Assistant, and not through Sonos' "native" integrations, but that's fine with me. I always play music with voice commands. For me it stopped working about a week ago. It can even look up playlists and such. E.g. I just tested asking it to play Led Zeppelin, and Google Assistant responded with "Alright, here's the Spotify playlist called 'This is Led Zeppelin'" (which is how Spotify names their curated band playlists). The music just doesn't actually stream like it always has anymore.

If the full integration with Google Assistant has been taken away from users, I will have to get a new speaker, as that was the whole purpose to me, and I will never buy a Sonos product again (I'm glad this happened now, because I was about to buy two Sonos soundbars).

Same here.. have used google voice command for almost two years for Spotify played on my Sonos. Just stopped working this week. 

https://status.sonos.com

Thanks for that status page. I'm relieved that this problem with Google Assistant is just an outage.

If you had a Spotify session going on the speaker, then paused it (verbally or otherwise), you can say “Hey Sonos, play” and it will resume.  Basically, its toggling the play/pause button, but not really engaging with the Spotify Service.  What I need it to do is take a command like “Play bedtime music in Jack’s room” and have it go to Spotify and play the playlist for Bedtime music on the speaker I have named Jack’s room.  That is the piece that is apparently still in development.

The issue with using Google or Amazon is - you leave the privacy of the home network and open up to the Internet.  Now my kids (10 and 8) can ask the speaker to search any nonsense they want.  If the Sonos assistant works as advertised, they would only be able to search the services I have enabled (ie Spotify).

As I have stated in previous forums on this subject, the lack of this integration is stopping me from buy 2-3 additional Sonos speakers.  Sure, 2-3 are not a lot, but I would bet my use case is common to a lot of households world wide.

Sonos has never stated that Spotify on SVC is in development or made any sort of promise that it will ever be supported.

I was surprised when SVC was released and didn’t immediately support all services. I don’t know if there is a technical reason or some sort of legal hurdle between Sonos and the different streaming service.  Anyway, it may be worth trying out a different streaming service, particularly since Spotify seems to be falling behind in audio quality and formats.