sonos voice control

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svc cannot recognise any playlists in the my sonos part of the app i am running android.

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Corry PAnswer

Sonos Staff

Hi @shaun mottershead

Thanks for the update, though the process should certainly be quicker than that. We are investigating.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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UKMedia

I can reproduce that on my system which is not the norm, can you please submit a diagnostic and post the number within this thread. Sonos will review tomorrow.

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Remember: Sometimes Red Wine helps :)

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shaun mottersheadAuthor

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not sure how to do that.

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UKMedia

Please follow these steps: https://support.sonos.com/en-gb/article/submit-diagnostics

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Remember: Sometimes Red Wine helps :)

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shaun mottersheadAuthor

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ok done it thanks.

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UKMedia

ok done it thanks.

Don’t forget to post the number in this thread.

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Remember: Sometimes Red Wine helps :)

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shaun mottersheadAuthor

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number is 286433469

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Corry P

Sonos Staff

Hi @shaun mottershead

Welcome to the Sonos Community!

Please note that it can take up to 24 hours for Sonos Voice Control to “notice” a new playlist being present in My Sonos, and for SVC to be able to address it via command. If 24 hours have not yet passed since making the playlist, then I recommend waiting until it has.

If this does not help, I recommend you get in touch with our technical support team for some real-time troubleshooting.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein