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Corry P
Corry PAnswer
Sonos Staff
May 2, 2023

Hi @shaun mottershead 

Thanks for the update, though the process should certainly be quicker than that. We are investigating.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Corry P
Corry P
Sonos Staff
April 25, 2023

Hi @shaun mottershead 

I’m sorry to hear that they did not find a resolution for you yet.

I’m trying to test things myself - so far, with no success, but I do need to wait a day to be sure of a negative result.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
shaun mottersheadAuthor
Trending Lyricist I
April 25, 2023

Strangely it has started working this morning on the oldest playlist so maybe it take quite some time to register with svc as it still won't recognise a second one I have will trythat one again tonight 

Corry P
Corry P
Sonos Staff
April 25, 2023

Hi @shaun mottershead 

That’s interesting. It is expected to take less than 24 hours for SVC to be updated with the list of playlists so please keep me informed. I am of course now doing my own experiments, but more data will be useful. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
shaun mottersheadAuthor
Trending Lyricist I
April 25, 2023

Will do yes have. just tried the other playlist still not. Recognised

Corry P
Corry P
Sonos Staff
April 27, 2023

Hi @shaun mottershead 

Thanks. I too continued to have problems playing my playlist and have reported this to an engineer for investigation. Thanks for flagging this behaviour.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
SteJames
Trending Lyricist I
April 27, 2023

I have this same problem too. I only have the one Favourites playlist, no others yet. But when I ask Sonos to play it it just plays other random songs, possibly those from my recent search list maybe.

shaun mottersheadAuthor
Trending Lyricist I
April 29, 2023

hi corry p both sonos playlists are now recognised it seems to take several days for svc to see them.

but at least it now works.

    Corry P
    Corry PAnswer
    Sonos Staff
    May 2, 2023

    Hi @shaun mottershead 

    Thanks for the update, though the process should certainly be quicker than that. We are investigating.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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