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Error trying to remove Sonos Voice Control from Era 100: "something went wrong"

  • October 25, 2024
  • 3 replies
  • 34 views
S

I'm trying to disable Sonos Voice Control on my Era 100 using the iOS app. When I click “Remove Sonos Voice Control” I get this error:

Something went wrong

Please try again 

I have repeatedly please tried again to no avail 🙃

  • Tried rebooting the Era 100 but still got the same error
  • A different Era 100 in my system was able to successfully remove voice control
  • Tried force quiting the iOS app but no luck

My system is running the most recent version 16.4.2 (Build 81.1-58074) and iOS app is the most recent version 80.09.09

Best answer by Airgetlam

Interesting, and unusual. How did you reboot the Era 100? Did you also reboot your router (not sure this makes a difference, but it might?)

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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3 replies

Airgetlam
  • Airgetlam
  • 43003 replies
  • Answer
  • October 25, 2024

Interesting, and unusual. How did you reboot the Era 100? Did you also reboot your router (not sure this makes a difference, but it might?)

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
S
  • swinner
  • Author
  • Contributor I
  • 2 replies
  • October 25, 2024

Hi @Airgetlam, 
Thanks for your response. 

Airgetlam wrote:

How did you reboot the Era 100? Did you also reboot your router (not sure this makes a difference, but it might?

I rebooted the Era 100 by pulling the power cord and plugging it back in. I also tried rebooting my router but it didn’t make a difference, and no other devices on the network have this issue. Another Era 100 on the same network is able to add and remove Sonos Voice Control with no issue. It’s just this one speaker having the problem. All my speakers are running the same software build so I’m at a loss here.

 

Airgetlam wrote:

Have you called Sonos Support directly to discuss it?

I have not yet had time to call Sonos Support but I might have to if they aren’t able to respond here and confirm whether this is a bug. I’m hoping to just receive some confirmation that they are aware of this software issue and are working on a fix. It’s time consuming for me as a consumer to help them debug their low quality products.

Airgetlam
  • Airgetlam
  • 43003 replies
  • October 25, 2024

Ok, your reboot process matches what I had in mind, so we’re both good there, and frustrated that it didn’t fix the issue. 
 

Sonos support doesn’t live in this forum, only Sonos forum moderators. If you want to discuss with Support, you have to call in. 

Bruce
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